Executive Administrator/ SECRETARY NEOM BRANCH
TRAP Pest Control Managment
Total years of experience :10 years, 4 Months
• Assisting the Branch Manager in organizing, planning and implementing strategy
• Coordinating day-to-day operations
• Ensuring that company guidelines are followed
• Setting up and organizing schedules
• Devising and setting up objectives to boost company productivity
• Ensuring that goals and objectives are met
• Maintaining a safe and clean work environment
• Providing training to employees
• Delegating tasks to employees
• Supervising, leading and motivating employees
• Reporting any problems or accidents to senior management
• Filling in for senior management in case of their absence
• Helping with monitoring and tracking operations
• Creating reports, analyzing, interpreting and presenting data
• Working with clients for new and ongoing projects
• Monitoring customer and client satisfaction
• Managing customer complaints and resolving their issues
• Assisting with procurement of inventory and supplies
• Supporting the Branch Manager as needed. Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff on scheduling and check their work.
• Monitor spending patterns and budget.
• Fill in for Branch Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Check clients for complaints and check my team for providing quality work.
• Support ongoing learning and development of team members
• Demonstrate a customer first approach to support.
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
• Natural aptitude for troubleshooting & problem-solving.
• Provide helpdesk or technical support environment
• Highly organized and able to work on own initiative to complete the range of tasks required
• Responsible for end-to-end recruitment for the organization which consists of sourcing, scheduling, offers, on- boarding, and administrative task involving mass and single hiring.
• Works comfortably with a large volume of transactions, often under pressure or within tight time constraints.
• Represent our brand with the utmost integrity and professionalism.
• Demonstrating the speed of response, quality delivery, and recruitment.
• Build and maintain strong consultative relationships with candidates.
• Actively recruit using various methodologies to ensure quality database.
• Maintain accurate recording and reporting of data in the internal system.
• Maintain and ensure all temporary employees’ documentation is updated, timely and accurate.
• Achieve and excel in Service Delivery SOP.
• Ensure that there is a constantly updated and growing candidate database.
• Compose job offer letters and Onboard new hires
• Promote company’s reputation as a great place to work
• Conduct job and task analyses to document job duties and requirements
• Keep up-to-date with new technological trends and products.
• Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.
• Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.
• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with department managers to compile a consistent list of requirements.
• Attracting suitable candidates through databases, online employment forums, social media like LinkedIn, Indeed and in Monster.com platforms.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Promoting the company's reputation and attractiveness as a good employment opportunity.
• Managing internship programs and completing paperwork for new hires.
• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.
• Providing recruitment reports to team managers.
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing it
• Develop job postings, job descriptions, and position requirements
• Perform reference checks to avoid fraud.
• Facilitate the offer process by extending the offer and negotiating employment terms
• Stay abreast of recruiting trends and best practices.
• Manage the overall interview, selection, and closing process.
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.
• Making and Coordinating with Superiors for day to day attendances and managing Rota’s of all Developers.
• Quality Assurance and Quality Check according to customer needs and requirements.
• Cooperation, progression check on all developers.
• Skilled in TRELLO and other related platforms.
• Checking and testing apps developed by developers on IOS, Android and in Web UI.
• Develop and determine all standards to perform inspection and tests on all procedures and oversee all testing methods and maintain high standards of quality for all processes.
• Making coordination possible via social media platforms.
• Organizing and coordinating between staff to reach the project deadlines,
• Perform and coordinate inspections and determine quality assurance testing models of products.
• Prepare, document, and execute detailed test plans, test cases, and defect reports.
• Review and approve quality requirements to ensure contract compliance.
• Develop, document, and audit practices, program quality, and metrics reporting system
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Monitoring network performance to determine if adjustments need to be made.
• Conferring with network users about solving existing system problems.
• Operating master consoles to monitor the performance of networks and computer systems.
• Designing, configuring and testing networking software, computer hardware, and operating system software.
• Scheduling Staff Rota’s, Managing, making and sending Payroll for Staff Salary dispatching
• Work, track record and entry in MCTDB (Missing Children Tracking Database).
• Directing and making attendance day to day of all staff and approving holidays and sick days of our staff.
• Updating Google drive on everyday basis for inventory and procurements either arrived, damaged or in operation.
• Responsible for HR, Finance, Administrative Tasks, Managerial Task and Project Managing.
• Coordinating with Finance department for smooth operations.
• Directing and controlling project activities under the direction of Project Manager
• Organizing and coordinating office operations.
• Maintaining Inventory, updates and sharing with Command and Control Center Islamabad.
• Hiring’s of new employees and Issuing Company Contracts to Employees.
• Update UNICEF Focal person and Project Manager for damage/Theft.
• Giving briefing on Project activities to UNICEF Officials.
• Keep records and securing of confidential project and financial documents.
• Resolution in every situation i.e.: Employee grievances, salary issues, inventory issues, administrative issues and leave issues.
• Handled Leaves records and salary information effectively.
• Any other Tasks assigned by Project Manager.
• Verification of bills, receipts and maintenance of work environment.
• Warehouse stock receiving and dispatching in timely and in professional manner.
• Provide assistance to staff, managers, and senior-level officers as needed
• Create, prepare, and deliver reports to various departments
• Receive and forward communications to different staff and departments
• Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails
• Coordinate with human resources to handle payroll and personnel databases
• Work with accounting and finance departments to process invoices, make payments, and track receipts
• IT Experience Technical and Staff training.
• Engaging with customers via social media marketing.
• Made report on all items that are coming to warehouse and checking out.
• Stock control, Inventory Management, Stock ordering and purchasing.
• Made sure of regulatory activity under my supervision according to protocols.
• Managing customer and product queries and complaints.
• Checked and processed medicines with batch numbers to packing department.