Salauddin Ansari

• Onboard clients as per Mastek compliances with required handover and knowledge transfer from implementation team or existing vendor.
• Discuss and agree scope of the project, timeline, resources, work timing, escalation matrix, communication methods and SLA’s.
• Identify and deploy resources after discussion with resourcing team and track leads.
• Complete internal PMO formalities for project creation, Resource timesheets and revenue updates.
• Provide ServiceNow demo to client users to raise incidents and explain incident life cycle.
• Create ServiceNow Accounts and Contracts and update scope details like SLA’S, Solutions, client users, contact details, CSI number, environment details.
• Incident management and identify the right consultants to assign ServiceNow tickets.
• Provide quality and proactive support to clients without breaching response and resolution SLA’s.
• Communicate with Oracle for product bugs and P1 incidents. If require, Take OWC calls with Oracle.
• Conduct daily and weekly service review meetings with client and give updates on ongoing activities.
• Submit incident reports to client with progress stages on weekly basis, also sharing hours utilization reports where scope is hourly base support.
• Submit Root cause analysis (RCA) report on a quarterly basis and as per client demand.
• Raise Change Request and submit CR proposals if client is expecting out of scope services.
• Manage Change management with required CAB approvals.
• Manage resource allocations and deployment.
• Manage project costing and profitability by regular visiting monthly project cost.

• Plan and manage end-to-end ITT / SQ / PIN / RFP / EOI/ RFQ process for entire UK.
• Analyze the customer requirements and identify the solutions to propose.
• Bid planning (Create the Bid plan, proposal and decide roles and responsibilities for solution leads), tracking, follow up and timely resolution of issues for respective deals.
• Manage portal and mail communication with client procurement team.
• Write and Review Technical proposal, Commercial proposal, Annexures, Compliance matrix and other supporting docs and submit to prospects on due date.
• Ensure that bid costs are accurately estimated & managed.
• Manage internal reviews and approvals- Solution/Legal/ Finance/Business approvals and sign-offs.

• Plan and manage end-to-end Tender / RFP / EOI / PQQ / RFQ for global tenders.
• Analyze the customer requirements and identify the solution to propose.
• Attend pre-bid meeting and manage presales for tenders.
• Requirement gathering from client team and match our offerings with customer requirements.
• Prepare quality proposal as per format given in RFP covering all the client requirements.
• Ensuring quality response to compliance matrix of client requirement.
• Prepare and perform Presentation as per agenda to client team.
• Ensure that bid costs are accurately estimated & managed.
• Work with multiple teams to prepare client centric solution within client budget.
• Manage internal reviews and approvals- Solution/Legal/ Finance/Business approvals and sign-offs.
• Communicate with respective teams for bank guarantee, performance guarantee and other legal docs for tenders.
• Manage pre-bid and post bid clarifications with client procurement team.

• Plan and manage end-to-end Tender / RFP / EOI / PQQ / RFQ for Australia, Europe and APAC region
• Analyze the customer requirements and identify the solution to propose.
• Requirement gathering from client team and match our offerings with customer requirements.
• Business Presentation.
• Ensure that bid costs are accurately estimated & managed.
• Manage internal reviews and approvals- Solution/Legal/ Finance/Business approvals and sign-offs.

• Plan and manage end-to-end Tender / RFP / EOI / PQQ / RFQ process for Middle East and UK
• Analyze the customer requirements and identify the solution to propose.
• Requirement gathering from client team and match our offerings with customer requirements.
• Bid planning (Create the proposal and decide roles and responsibilities for solution leads), tracking, follow up and timely resolution of issues for respective deals.
• Review and manage Technical proposal, Commercial proposal, Annexures and other supporting docs and submit to prospects on due date.
• Ensure that bid costs are accurately estimated & managed.
• Manage Bank guarantee / Bid bond and performance bond for tenders.
• Work with multiple teams to prepare quality and client centric proposal response.
• Manage internal reviews and approvals- Solution/Legal/ Finance/Business approvals and sign-offs.
• End to end Sales Cycle management starting from surfing leads to close the deal.
• Closely work with Regional sales head for preparing sales strategy and approach for new clients.
• Independent Lead generation and submit the proposal to potential clients.
• Explore the new territories for business with local regional partners.