Credit control manager
ThyssenKrupp Saudia Arabia (Elevators)
Total years of experience :13 years, 9 Months
• Management and development of 15 credit controllers and debt collectors
• Development of KPI’s to track DSO and key debt indicators
• Instrumental in preparation of AR policy across KSA
• Attend senior management meetings with KSA management, regional head office management and AP
Management
• Set up and implement the customer application form
• Restructuring credit note and write off policies, procedure and approval matrix
• Access all debt and insured compliance to bad debt policy and provided were necessary and also insuring full
Audit trail
• Liaison with internal and external audit requirements
• Meeting major customers, negotiating payment and repayment plan and taking necessary actions
• Full accounts reconciliation (internal and external)
• Preparation of reports and presentation for senior management
• Managing all credit approval requests
• Minimize credit exposure by reviewing new and existing customer accounts to set credit limits and credit terms.
• Prepare monthly reports for senior management
• Implemented new credit checking procedure to minimize default of accounts and reduce future risk by
• Create a credit scoring model
Achievements
• Inherited a credit control and collection department across KSA (Khobar, Jeddah, Medina, Makkah and Riyadh) that was under-staffed, demotivated and lacked talent. Initiated a complete review of system, procedures, working practices, training and responsibilities resulting in better-motivated staff, upskilled existing staff and hired experienced credit controllers and collector’s professionals and improved the working environment
• Inherited legacy account issues including accounts receivables and lack of reconciliations Reviewed and bought up to date
• Set up and implementing a credit control and collection policies and strategies for KSA region
•Managing credit control functions including all credit approval requests.
•Supervising credit control team of two credit controllers and reporting directly to director of finance
•Managed to reduce DSO by almost 35%
•Total AR collection increased by more than 40%
•Augmented action plan that resulted in recovering 100% of historical debt by personally travelling and visiting key global accounts
•Reduced total provision by 30%.
•Implemented new credit checking procedure to minimize default of accounts and reduce future risk by introducing new policies and procedures (including high level of customer financial statement analysis and deep investigation on the buyer's financial and business situation)
•Conduct or assist with customer site visit
•Monitor the AR and country portfolio for trends/warning signs
•Handling all the legal cases
•Direct involvement in establishing a sound and acceptable credit and collection policies.
•Set up sound invoicing policy
•Implement the credit insurance for all accounts
•Set up and manage internal controls around customer credit - credit appraisal, setting up credit terms, enhancing/reducing credit limits and negotiating credit terms.
•Managing risk and control bad debit exposure by ensuring the direct management of credit terms and the establishment of credit guidelines.
•Ensure that overdue accounts are appropriately managed and if required may instigate legal proceedings and preparing the necessary documentations for legal action.
•Evaluate credit worthiness of all customers (new and existing customers)
•Monthly/weekly Account Receivable Report and highlighted aged account to management and sales department
•Monthly Cash forecasting report
•Insuring appropriate revenue recognition guild lines are meet (INCOTERMS 2010) in line with IFRS
• Maximizing cash collection across the board
• Cash allocation and reconciliation
• Rectification of previously mismanaged accounts
• Problem solving and timely decision making
• Full accountability of all allocated accounts
• Checking customer’s credit ratings
• Negotiating re-payment plans.
• Maintaining contact with clients to ensure invoices is clear for payment.
• Obtains sufficient information to assess the creditworthiness of new and existing customers.
• Ensures the credit department interacts well with customers and departmental colleagues, e.g. sales.
• Preparing monthly collection reports.
• Review the company credit control procedure and develop and implement enhancements where required.
• Manage the outstanding sales balances falling due and contact customers before the balances become overdue to confirm payments
• Set and monitor credit limits.
Responsibilities involved:
• Managing/supervising the collection team.
• Assisting branches in accounts receivable issues.
• Acting as a Relationship Manager for Ajman Government Account.
• Create a credit risk management environment of an acceptable quality in term of establishing credit guidelines.
• Assist In developing sound, acceptable credit policies.
• Assure that all accounts are well controlled and that all outstanding monies owed to the company are collected by the collection agents.
• Reconcile transactions and balances to maintain accurate accounts.
• Reviewing and analysing loss ratio on quarterly bases.
• Ensure that all new accounts are credit worthy (CREDIT ANALYSIS).
• Contributing in a collection project for lager account of Ajman Government to collect old debt with huge outstanding amount by analysing, age analysis study, account matching, account’s reconciliation and all other required process to clear the account.
• Identify problem accounts and provide regular update of receivable to management (CFO).
• Negotiate payment programs with delinquent client.
• In order to achieve the set collection target assigned to collection agents the Age Analysis Report is considered the most important working tool for me as credit controller.
• Understanding the customer’s needs.
• Understanding the bank's credit policies.
• Analyze the customer's bank statement to identify strength and weaknesses.
• Checking the customer's source of income in order to assure the ability to pay back.
• The ability to deal with the different types of customers.
• Checking all the Loans Applications, calculations and documents before submitting the cases.
• Reviewing the market situation.
• Observing consumer requirement and competitor activities.
• Coordinating with Risk Credit Unit and Credit Administration Department.
• Dealing with editors and handling the customers complains.
• Do the inspections to make sure that the company is exist
• Checking the customer's accounts receivable and the total assets to minimize the default of payments.
• Calculate the total turnover and the average monthly balance of the company.
• Calculate the DSR (debt service ratio) and make sure it will not exceed more than 50% of Net Income.
Understand the various types of financial statements and be able to identify the components of financial statements including the balance sheet, income statement, statement of cash flows and reconciliation of net worth • Spread the financial statements consistently and perform ratio analysis so that trends can be identified • Perform a detailed cash flow analysis by calculating the sources and uses of funds from one accounting period to another • Prepare financial projections based upon assumptions provided by the borrower then test those assumptions by utilizing sensitivity analysis • Identify factors which may impact the ability to repay debt obligations and to document the finding in a written credit analysis memorandum • Understand how to grade a loan or establish a credit rating • Develop your own manager’s handbook • Explore the implications of the global re-pricing of credit risk
2005-2009: Bachelor of Business Administration (BBA) in FINANCE AND BANKING.with GPA 2.5
