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Saleh Amer, Technical Support

Saleh Amer

Technical Support·Crystel

Jordan

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 3 years, 2 months

Technical Support

January 2025 - November 2025

Crystel

Amman, Jordan

January 2025 - November 2025

Achieved 90%+ customer satisfaction rating in a high-volume
technical support role.
Developed documentation workflows, reducing repeat inquiries by
15%.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative (Shein Account)

January 2021 - September 2022

Extensya

Amman, Jordan

January 2021 - September 2022

Handled 80+ daily inquiries, contributing to a 10% improvement in
team CSAT scores.
Onboarded and mentored new agents, improving training outcomes
and team performance.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

July 2020 - May 2021

Orange

Amman, Jordan

July 2020 - May 2021

Resolved 50+ daily inquiries, strengthening customer retention.
Streamlined call-handling processes to improve average response
time.
Company industry:
Telecommunications

Education

Zarqa Private University

July 2025

July 2025

Bachelor's degree, Software Engineering

Jordan

Zarqa Private University

June 2025

June 2025

Bachelor's degree, Software Engineering

Jordan

Skills

AGILE SOFTWARE DEVELOPMENT
Intermediate
AGILE SOFTWARE DEVELOPMENT
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
JIRA
Intermediate
JIRA
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
TRELLO
Intermediate
TRELLO
Intermediate
ZENDESK
Intermediate
ZENDESK
Intermediate
AGILE SOFTWARE DEVELOPMENT
Intermediate
AGILE SOFTWARE DEVELOPMENT
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
JIRA
Intermediate
JIRA
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
TRELLO
Intermediate
TRELLO
Intermediate
ZENDESK
Intermediate
ZENDESK
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Certified Scrum Master (CSM) Agile Fundamentals English Proficiency (C1)
Certified Scrum Master (CSM) Agile Fundamentals English Proficiency (C1)