Regional Manager - Southern Region
Arab National Bank
Total years of experience :26 years, 9 Months
Oversees all managerial functions, monitors the operational functions and provides guidance for buisness development of the assigned branches to achieve the overall business objectives of the Retail Banking Group.
• Agree and control Area and branch business and marketing plans, revenue and expense budget targets, incorporating sales targets into branch plans and monitor achievement against these.
• Monitor Regional revenue and expense targets and manage programmes to control expense and risk.
• Initiate research into new and improved products and services in support of product and customer mix in line with Bank’s segmentation targets and implement central sales and marketing initiatives.
• Accompany Branch Managers on joint calls to high net worth customers and prospects with an aim to build long term professional relationships.
• Monitor customer satisfaction levels and complaints and recommend courses of action to improve on these.
• Identify and recommend ways in which Branch Managers can free up more time for selling and business development, and for Branch Operations Managers to improve productivity and service quality.
• Conduct regular visits and reviews of Area and branch performance, management practices, adherence to procedures, customer service and staff quality, identify variances and provide feedback and initiate any follow up corrective actions .
• Establish a sales and service culture within the branches and assist with sales training.
• Oversee the development and implementation of group/Area activities, coordinate with other Bank departments.
• Make suggestions for new branches, branch relocations, or branch refurbishment to Regional Manager.
• Monitor service quality levels and staff satisfaction and seek to improve.
• Improve team member’s performance through coaching, training and providing opportunities for development.
• Resolve on an informal and formal basis grievance and disciplinary matters.
• Interview and select branch staff and organize any transfer between branches.
• Agree and control Area and branch business and marketing plans, revenue and expense budget targets, incorporating sales targets into branch plans and monitor achievement against these.
• Monitor Regional revenue and expense targets and manage programmes to control expense and risk.
• Initiate research into new and improved products and services in support of product and customer mix in line with Bank’s segmentation targets and implement central sales and marketing initiatives.
• Accompany Branch Managers on joint calls to high net worth customers and prospects with an aim to build long term professional relationships.
• Monitor customer satisfaction levels and complaints and recommend courses of action to improve on these.
• Identify and recommend ways in which Branch Managers can free up more time for selling and business development, and for Branch Operations Managers to improve productivity and service quality.
• Conduct regular visits and reviews of Area and branch performance, management practices, adherence to procedures, customer service and staff quality, identify variances and provide feedback and initiate any follow up corrective actions .
• Establish a sales and service culture within the branches and assist with sales training.
• Oversee the development and implementation of group/Area activities, coordinate with other Bank departments.
• Make suggestions for new branches, branch relocations, or branch refurbishment to Regional Manager.
• Monitor service quality levels and staff satisfaction and seek to improve.
• Improve team member’s performance through coaching, training and providing opportunities for development.
• Resolve on an informal and formal basis grievance and disciplinary matters.
• Interview and select branch staff and organize any transfer between branches.
• Provide quality service to branch customers, better than competition.
• Prepares and gets agreement from Area Manager on the Branch budget/ business plan for the year.
• Implements plan, reviewing and revising as necessary in order to achieve agreed goals.
• Supervises and controls the operations of the Branch to ensure authorities and procedures are adhered to, and excellent customer service provided.
• Undertakes regular marketing or business development programs, in line with Bank Marketing Plan, in order to secure existing customers and enlarge the customer base.
• Recruits, trains, organizes and motivates staff to provide excellent service and a satisfying job environment.
• Leads by example in rush periods, for example, end of month salary payment, annual closing .
• Be in regular contact with the customers and attends to their needs in a prompt and professional fashion.
• Monitors the movement of the Branch account balances and attends to any corrective actions.
• Ensure accuracy of financial reports and utilize information in evaluating progress.
• Developed and controlled manpower and Saudization plans.
• Effective recruitment and selection process.
• Recruitment of high quality staff at all levels.
• Developed and applied staff disputes and appeals process.
• Acceptable staff re-deployment and redundancy process.
• Process and procedures which meet legal requirements.
• Effective employment contract and termination administration.
• Agree and implement recruitment and Saudization plans.
• Develop programs to attract and retain staff.
• Recruit and select quality staff.
• Review effectiveness of recruitment and selection process.
• Analyze leaving patterns.
• Interview applicants for senior positions.
• Administration of applications, acceptances, declines and employment contracts.
• Employment contracts.
• Carry out exit interviews.
• Application of Labor Laws and NCB internal regulations.
• Counsel senior re-deployed and redundant staff.
• Preparation of termination and disciplinary cases.
• Handling all the customers for the Liquid Packaging inside and outside Saudi Arabia.( e.g. Western, Central and Eastern Province in Saudi Arabia, Bahrain, Oman, Dubai, Kuwait, Qatar, Egypt, Mauritania, Singapore, Yemen, Iran, Libya, Syria, Jordan, Lebanon, Morocco, Algeria, Tunisia, …… ).
• Develop an annual sales plan for new and existing accounts.
• Ensure the marketing and sales are met as per the business plan.
• Ensure the timely reporting of sales activities, performance and results.
• Ensure that all Agreement for sales are finalized in accordance with Corporate guidelines.
• Conduct periodic visits to customers to determine service levels, quality levels, competitive information and future developments.
• Make a significant contribution to the development and execution of business plans.
• Achieve and exceed sales and profit forecasts for new business, whilst generating increased revenue from existing customers.
• Be responsible for the successful introduction of new products and marketing concepts.
• Maintain the highest standards of customer service.
• Keep abreast of all competitive activity and ensure that the company maintains a competitive advantage.
• Handling all the Personnel issues and Recruiting for all the Plants ( Folding Jeddah, Corrugated Jeddah, Ashwa Adhesives Jeddah, Dragoco Jeddah, Corporate Office Jeddah, Corrugated Dammam, Folding Dammam, Henkel Adhesives Egypt, Jordan Office and Dubai Office).
• Establishing and executing Saudi Recruitment plan in accordance with the project needs.
• Represent company in labor office and deal with any labor cases.
• Supervise the contact in personnel issues with the client.
• Supervise visa ( Government Relations ) sections.
• Prepare monthly manpower report and activities report.
• Planned, developed and supervised the implementation of Manpower Recruitment program, both Saudi nationals and Expatriates, covering all positions with particular attention towards the Saudization program.
• Established policies and procedures related to Manpower Recruitment and Personnel Services.
• Established contact with College/Universities in the Kingdom, participated career days and recruited Saudi fresh graduates and assigned them to on the Job Training and monitored their Training and Career development.
• Prepare manpower plan, review with user department managers, and control the organization in compliance with the approved manning level.
• Monitoring Saudi Trainee/Graduate Trainee development and their movement to positions vacant in the organization.
• Determine the present and future recruitment needs of the organization in conjunction with Manpower Planning and departments requirements includes preparing quarterly recruiting forecasts for expatriates by consultation with concerned departments, and ensuring that appropriate action has been taken.
• Control the activities of personnel Administration such as Employee Leave and Travel, Allowance, Disciplinary Action, Employee separation etc.
• Supervised the activities of Government Relations Section including control of expatriate passport, Iqama, Driving License etc.
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During my study in the University I took two training program : 1) Saline Water Conversion Corporation in Jeddah 2) Schlumberger Overseas in Egypt and Yemen.