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Salija Varma, Manager-Sales Support

Salija Varma

Manager-Sales Support·Agility Global Logistics

United Arab Emirates

Diploma, 6 Sigma Green Belt

Work experience

Total years of experience: 23 years, 8 months

Manager-Sales Support

April 2011 - Present

Agility Global Logistics

Dubai, United Arab Emirates

April 2011 - Present

1. Standardized Carrier Rates for global FCL/LCL rates for global solutions;
2. Structured, Trained and developed a Sales Support Team with KPI’s and bench-marking procedures for maintaining accountability;
3. Successfully structured and prepared Regional/Global supply-chain solutions as Tender Manager, while liaising with multiple stake-holders in up to 10 countries
4. Streamlined the Pricing process in conjunction with expected turn-around-times by customers and dedicated Team Executive based on competency and request processing speed mapping;
5. Submission of Monthly Revenue report for KPI review & incentive calculation of Sales Executives/Business Development Managers

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Supervisor Sales Support

December 2005 - March 2011

Danzas AEI EMirates LLC

Dubai, United Arab Emirates

December 2005 - March 2011

• Build strong relationships with the Customer Support team locally / regionally assigned and share in the responsibility of the actions of the Bidding / tenders.
• Create daily logistics & Sales reports by maintaining the daily journal and sharing information with the other members of the contract.
• Create daily Sales reports for customers requiring them.
• Update the Danzale tracking system.
• Tracking movement of stock from source to warehouse and getting the same updated in system; expediting the movement on materials from vendors to warehouse on special customer request.
• Devising efficient Logistics Management System to ensure delivery of finished goods as per committed timelines and cost.
• Handling inbound operations including transportation from suppliers and receiving inventory and outbound operations including all fulfillment activities and transportation to customers.
• Keeping track of old stock, blocked stock, damaged stock and taking necessary action; taking corrective measures and co-ordinating with vendors in case of short receipt, excess stock, damaged stock, etc.
• Supervising import operations (overseas & incoming shipments), keeping compliance with custom laws, notifications, tariffs.
• Processing orders for both local and import market & undertaking activities regarding Inventory Control & Management.
• Maintaining correspondents of quotes, orders and claims between customer and supplier.
• Generating invoices for shipments and payments.
• Keeping track of relevant changes in various rules, regulation and policy matters.
• Assessing operations and suggesting improvements for all procedures process and activities.
• Supervising all activities pertaining to pricing, Sales team, and Customer Requirement & deadline Reporting.
• Liaising with internal departments like customer support & Operation team to ensure smooth functioning of the operations.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Business Development Manager

July 2005 - November 2005

HIghline Shipping

Dubai, United Arab Emirates

July 2005 - November 2005

High Line global network of hubs and sub-hubs, combined with our integrated Road Feeder Service or Ocean Freight connections, offers with door-to-door delivery anywhere in the world.

Business Development Manager: Responsibilities

• To identify the potential customers for the company by identifying the needs of various companies.i.etailed Market Segmentation.
• Maintaining the existing Client base of a company and building long term customer relationship.
• Planning and supervision of the shipment from the time of booking until the delivery to the end consignee.
• Meeting the deadlines and targets set by the company.
• Making final negotiations for rates with air/sea carriers and closing the deal.
• Co-coordinating and handling cross trade and trans-shipments.
• Implement all business excellence standards and SOPs relating to Material handling, Customer Services and Distribution.
• Ensure the time in and time out of the shipment is planned
• Handled the Import and Export L/C, bank affairs and documentation.
• Handling customer support team query in terms of shipment
• Handling bank related shipment (LC SHIPMENT & DTB SHIPMENT )
• Handling the task of the warehouse day to day and held responsible for the entire warehouse duties
Prepare and publish daily, weekly reports
• Proactively identify problems and swiftly implement the appropriate solution Daily
• Communication with customers on relevant issues and resolution

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Logistics Co Ordinator

May 2004 - June 2005

Redington Middle East

Dubai, United Arab Emirates

May 2004 - June 2005

Redington Gulf has evolved from being an IT products distributor to a fully integrated supply chain solution provider and service provider, addressing IT and Telecom verticals, with a portfolio of 29 brands of international repute including HP, Nokia, Acer, Samsung, Canon to name a few.

The cornerstone of Redington’s expansion into highly potential emerging markets of Middle East and Africa has been the in-country infrastructure in authorized markets through an impressive network of 15 sales offices, 11 warehouses and 34 repair centers.
Logistics Coordinator - Responsibilities:

• Invoicing and customs documentation
• Freight forwarding co-ordination for shipments moving via Air/Sea & Land mode.
• Co-ordination with the freight forwarders on all the shipments from the time of booking till the delivery.
• Customer co-ordination with UAE and other GCC countries.
• Handling Chamber of Commerce & legalization procedure for the related party shipments.
• Related Party Shipments follow up on documentation and shipment(Saudi Arabia/Egypt)
• Negotiating with freight forwarders on the freight rates.
• Claming with HP on DOA materials.
• C-ordination with accounts on freight payments.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Logistics and Transportation

Secretary

October 2002 - April 2004

M. S International

Dubai, United Arab Emirates

October 2002 - April 2004

It is well known leading International Real Estate Company for realtors. It has its business spread across the Emirates,

• Secretarial & general reception works.
• Filing and organization
• Preparation of Invoices, LPO’s, Quotations, Cheques etc.
• Preparation of basic financial accounts
• Data Entry
• Petty Cash dealing
• Follow up with clients on payments/outstanding.
• Tele-Marketing
• Customer support.
• Attending incoming sales.

Company industry:
Real Estate
Job role:
Administration

Education

Blue Ocean Academy

May 2016

May 2016

Diploma, 6 Sigma Green Belt

United Arab Emirates

Al Mihad Educational Institute

July 2013

July 2013

Master's degree, International Business

United Arab Emirates

• Build strong relationships with the Customer Support team locally / regionally assigned and share in the responsibility of the actions of the Bidding / tenders. • Handling Network customers located in other parts of the globe (ASPA, AMNO, AMLA, EURO, EMA). • Responsible for maintaining a strong Rate database for local office and outstations. • Maintaining correspondents of quotes, orders and claims between customer and supplier. • Assessing operations and suggesting improvements for all procedures process and activities. • Key Support for Nokia Siemens Network, Al Tayer Group, ZTE, DUBAL, Andrew, Schneider… • Supervising all activities pertaining to pricing, Sales team, and Customer Requirement & deadline Reporting.

NAFL

June 2011

June 2011

Diploma, Air Transport

United Arab Emirates

Successfully completed module Air Transport - FIATA approved NAFL diploma in International Freight Forwarding

Cosmos

August 2007

August 2007

Diploma, Passenger & Airport Handling

United Arab Emirates

Career

July 2007

July 2007

Diploma, Logistics & Supply Chain

United Arab Emirates

AL Mihad

July 2005

July 2005

Bachelor's degree, International Business Management

United Arab Emirates

Skills

operations
Expert
operations
Expert
Pricing
Expert
Pricing
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Customer Service
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Customer Service
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Logistics
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Logistics
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Freight
Expert
Freight
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Word, Excel, Powerpoint
Expert
Word, Excel, Powerpoint
Expert
operations
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operations
Expert
Pricing
Expert
Pricing
Expert
Customer Service
Expert
Customer Service
Expert
Logistics
Expert
Logistics
Expert
Freight
Expert
Freight
Expert

Languages

English
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Hindi
Expert
Malayalam
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