Sally Bou Hamdan

Advised clients on tailored insurance solutions and risk management.
Prepared policy proposals, managed renewals, and assisted with claims.
Researched and compared products to provide optimal coverage options.
Built strong client relationship.

Managing social media and community engagement across UAE, Kuwait, and Saudi Arabia.
Securing influencer partnerships on a barter basis.
Creating concepts for events, activations, and pop-ups.
Driving brand awareness through content creation and campaigns.
Analyzing performance to enhance strategies.

Managing social media and community engagement across UAE, Kuwait, and Saudi Arabia.
Securing influencer partnerships on a barter basis.
Creating concepts for events, activations, and pop-ups.
Driving brand awareness through content creation and campaigns.
Analyzing performance to enhance strategies.

Managed customer interactions across Meta platforms, emails, calls, and WhatsApp, handling 60-90 inquiries
daily with prompt responses.
Maintained a customer satisfaction rate of over 90% by delivering exceptional service.
Assisted in upselling and cross-selling opportunities, contributing to revenue growth.

Ensuring clear communication and seamless guidance during post-handover procedures while collaborating
with site teams for efficient query resolution.
Promptly addressed owner and tenant inquiries and complaints, managed requests via email and phone calls,
and handled move-in and move-out permits.
Demonstrating strong cross-departmental collaboration to ensure quality assurance and deliver swift
resolutions.

Managing daily operations, customer service, and marketing strategies and making constant improvements upon feedback.

Demonstrating knowledge of products and services to customers and assisting them with their needs.

Successfully handled customer complaints and retention cases, preventing cancellations and migration from
postpaid to prepaid plans with over achieving monthly target is(150 retention target) over achieving (500+
retention)
Handled 50+ client interactions daily via WhatsApp and calls with follow-ups.
Managed up to 50 face-to-face clients per day.
Assured customers of discounts, promotions, and plan benefits to enhance customer loyalty.
Managed both back-office operations and face-to-face interactions with customers at key locations, including
Dubai Mall, Mall of the Emirates, and Mirdif City Centre.

Successfully managed daily operations with an error rate of 0%.
Led a team of 15+ individuals, developing leadership and communication skills.
Reached sales and retention targets, implementing strategies to improve customer loyalty.
Efficiently handled escalation calls, ensuring high customer satisfaction.