HR Specialist
comfort home collection
Total years of experience :10 years, 0 Months
• Review the fingerprint of employees monthly.
• Prepares paperwork required to place employee on payroll and establishes personnel file.
• Conduct all issues relevant to the payroll system (Attendance, absence, penalties, new hires, bank accounts, resignations, annual increases, overtime, loans, social insurance & wages tax, etc.) on a monthly basis.
• Track and follow up on attendance of all employees and Track employees absences
• Assists in recruitment process by coordinating job posting on Web site, reviewing resumes, performing telephone appointments.
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Supporting new employee orientation programs, notifies employees on l, medical, and compensation benefits.
• Preparing Form all employment documents and business cards. Including activation of: SIM card, medical card, access card, finger print, email and Laptop.
• Preparing Form 6 and all termination documents for employees .
• Preparing or updating employment records related to hiring, transferring, promoting, and terminating.
• Handling employees' complaints, grievances and disputes.
• Assist in development of standard reports.
• Assist in the development of policies and procedures.
• Manage and update HR databases with different information such as new hires and terminations.
• Maintain schedule and coordinate calendar activities.
• Responsible for medical & life insurance process
• Develop and update job descriptions .
• Regular update of new employees to the database 3 months post their start date.
• Maintaining confidentially concerning personnel actions, legal actions, termination and nonrenewal documents.
• Writing and editing HR Letters, forms and business letters needed.
Job description (Admin Assistant)
• Organize and schedule appointments.
• Attend meetings and take detailed meeting minutes with senior management.
• Coordinate and monitor different teams and produce weekly report
• Assist in the preparation of regularly scheduled reports
• Maintain Order office supplies in good standing and responsible for having quotations of best price for different items
• generate reports, transcribe minutes from meetings, create presentations, and conduct research
• Develop and maintain a filing system.
• Finding ways to improve administrative processes.
• Writing and issuing emails to teams and departments on behalf of teams or senior staff.
• Ordering and taking stock of office supplies.
Job description (Customer Service)
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints; provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Resolve customer complaints via phone, email, mail or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.
استقبال العملاء والرد على مكالمتهم والعمل على ارضاء العملاء وحل مشاكلهم
ترتيب المواعيد واستقبال المكالمات وتنظيم المكتب وكتابة المذكرات
قسم الاستقبال - ترقيت لسكرتيرة المدير العام
