sally samir, Hr Administrative Assistant and Recruiter

sally samir

Hr Administrative Assistant and Recruiter

Europcar Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Marketing
Experience
14 years, 11 Months

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Work Experience

Total years of experience :14 years, 11 Months

Hr Administrative Assistant and Recruiter at Europcar Egypt
  • Egypt - Cairo
  • My current job since December 2018

Answer, screen and transfer inbound phone calls

Receive and direct visitors and clients

General clerical duties including photocopying, fax and mailing

Retrieve documents from filing system

Monitoring and screening interviews
(Phone and face to face interviews)

Handle requests for information and data

Resolve administrative problems and inquiries

Prepare written responses to routine inquiries

Prepare and modify documents including

Correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Prepare agendas for meetings and prepare schedules

Record, compile, transcribe and distribute minutes of meetings

Sort and distribute incoming correspondence

Customer Service Advisor at Vodafone International Services
  • Egypt - Cairo
  • March 2017 to July 2018

- Handle British Customers inquires and complaints.

- Provide customer with accurate information and right solutions.

- Performs other duties as assigned by management

- Act as a front-line interface with customers of Vodafone UK Customers.

- Own and manage the client relationship: resolving calls efficiently and effectively.

- Ensure service level agreements

- Work as part of a team to ensure offering world-class Customer Service at all times.

- Create and promote an environment that fosters both individual and team advancement
to ensure the outstanding delivery of customer service.

Customer Care Representative Sme Core. at Vodafone - Egypt
  • Egypt - Cairo
  • June 2014 to June 2016

Handling various duties including :


- Listen and respond to customers’ needs and inquiries

- Provide information about products, services and rate plans

- Take orders, determine charges and oversee billing and payments

- Handle technical problems, internet problems

- Raise any Complain to the complaint team department

- Record actions taken on the account

- Follow up with the customers to ensure customer satisfaction.

Administrative Assistant then Secretary to at Dreams Beach Resorts
  • Egypt - Sharm el Sheikh
  • March 2009 to October 2012

Handling various duties including

- Receive direct & relay telephone messages & fax messages

- Assist in the preparation of regularly scheduled reports

- update records, files, reservations

- Conducting company orientation with new hires

- Receive and distribute mails

- Maintain adequate supplies of office stationary

- Report any maintenance issues or hazards

- Organizing appointments and carrying out administrative and general office duties.

- Carry out all activities of the department as per established resort rules and policies

- Attend meetings to record official action and significant parts of discussion and
prepare draft of minutes for review by the General Manager before distributing to
the concerned parties

- Provides historical reference by utilizing filing and retrieval systems.

- Manage all inward and outward correspondence of the General Manager’s Office in
order to ensure timely and accurate receipt and dispatch of the same.

- Set-up and maintain General Manager’s Office correspondence files and personnel
files of Staff and ensure safe custody and confidentiality

- Report defective materials and equipment.

Telesales Officer then transferred to Direct sales at Tasweek for Trade & Distribution Company
  • Egypt - Cairo
  • January 2007 to March 2010

- Promoting and selling company products to customers

- update customer information in the database

- Take and process orders in an accurate manner

- Input order details into the computer system

- Confirm orders placed with field sales representatives

- Conduct customer and marketing surveys

- Answer telephone calls from potential customers who are responding to
advertisements

- Contact customers to follow up on initial interaction

Education

Bachelor's degree, Marketing
  • at modern Academy
  • June 2007
High school or equivalent, English
  • at Saint Claire’s college
  • January 2000

Specialties & Skills

GENERAL MANAGEMENT
ADMINISTRATION
ADMINISTRATIVE ASSISTANT
CUSTOMER SERVICE
ACADEMIC
CUSTOMER SUPPORT
PERSONNEL
SECRETARIAL
MARKETING

Languages

Arabic
Expert
English
Expert