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Salma Khalifa, property owners support

Salma Khalifa

property owners support ·TP - Booking.com

Egypt

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 5 years, 6 months

property owners support

December 2024 - Present

TP - Booking.com

Alexandria, Egypt

December 2024 - Present

- Assisted property owners with account setup, listing management, and pricing optimization.
- Provided clear guidance on platform policies and tools to increase bookings and guest satisfaction.
- Coordinated with internal teams to resolve issues promptly and maintain service standards.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Quality support specialist

July 2023 - December 2024

Sutherland Global Services - Remitly app

Alexandria, Egypt

July 2023 - December 2024

- Handled customer inquiries and delivered accurate, efficient solutions.
- Coordinated knowledge updates for system, process, and policy changes to ensure compliance.
- Monitored and evaluated cases, prepared weekly quality reports, and provided feedback to improve team performance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

math teacher

December 2020 - July 2023

tiba language academy

Alexandria, Egypt

December 2020 - July 2023

- Taught Geometry, Algebra, and Mental Math to classes of 40+ students.
- Improved learning outcomes by introducing video tutorials and online assessments.
- Supported students individually to overcome weaknesses and achieve better results.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Alexandria University

July 2020

July 2020

Bachelor's degree, Business Administration And Commerce

Egypt

Skills

Event Planning
Expert
Event Planning
Expert
Data Analysis
Expert
Data Analysis
Expert
Team Coordination
Expert
Team Coordination
Expert
Customer Support
Expert
Customer Support
Expert
Digital Marketing
Expert
Digital Marketing
Expert
teamwork
Expert
teamwork
Expert
organized
Expert
organized
Expert
communication skills
Expert
communication skills
Expert
microsoft office tools
Expert
microsoft office tools
Expert
google classroom
Expert
google classroom
Expert
presentation skills
Expert
presentation skills
Expert
event planning
Expert
event planning
Expert
Education
Expert
Education
Expert
Administration
Intermediate
Administration
Intermediate
Teacher Training
Intermediate
Teacher Training
Intermediate
Teaching
Expert
Teaching
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
accountant
lecico
Jul 2018