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Raddadi Salma, Business Development manager

Raddadi Salma

Business Development manager·Beldimed

Tunisia

Diploma, Fundamental license in English language literature and civilization

Work experience

Total years of experience: 10 years, 7 months

Business Development manager

February 2025 - Present

Beldimed

Tunis, Tunisia

February 2025 - Present

Company industry:
Pharmaceutical Manufacturing
Job role:
Purchasing and Procurement

Product Operations Manager

September 2021 - January 2025

Cimpress technology

Tunis, Tunisia

September 2021 - January 2025

Leading B2B and website pricing operations squad within Cimpress Technology.
• Conduct monthly detailed analysis on support cases and help to reduce the Customer painpoints.
• Assist and define in the creation of the delivery roadmap, estimates and project timelines.
• Strong experience in managing sales teams and delivering results in a complex, solution driven and collaborative environment.
• Continuously monitor and evaluate the effectiveness of implemented solutions and identify opportunities for further improvement.
• Ensure a consistently high quality of project delivery, using standard integration patterns and delivery methods ensuring adherence to architectural standards and best practices.
• Collaborate with business leaders, IT teams, UX team and external partners to understand requirements and translate them into effective technical solutions.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Defines and support team to achieve defined Key Results.
• Supports Product Operation Specialists in growing their domain expertise as well as offering them personalized career guidance and mentorship.
• Establishes and iterates upon methods for gathering internal feedback for improving the product development process.
• Building (or re-engineering) processes for critical tasks.
• Supports and assists with hiring, training, and maximizing staff productivity and impact.
• Partneres with finance, procurement, and sales teams to evaluate and adjust costing models, ensuring alignment with market demand and operational goals.
• Collaborates with senior leadership to align production goals with company strategy.

Company industry:
Other Business Support Services
Job role:
Information Technology

Senior Product Operations Specialist

July 2020 - September 2021

Cimpress technology

Tunis, Tunisia

July 2020 - September 2021

«Optimizing product lifecycle processes and working closely with cross functional teams. «Collaborating with product management, engineers and stakeholders to enhance product delivery and performance
• Manage end-to-end product creation «Develop process to optimize product operations
• Configure the entire product lifecycle from product creation until delivery including the fulfiment configuation, pricing, surface configuration etc...

Company industry:
Graphic Design
Job role:
Information Technology

Product Operations Specialist

June 2019 - March 2020

Cimpress technology

Tunis, Tunisia

June 2019 - March 2020

«Supports users with their technical problems within the MCP tooling
• Supports in creating end-to-end new products/expansion

Company industry:
Graphic Design
Job role:
Accounting and Auditing

Customer Care Specialist

June 2018 - May 2019

Vistaprint Tunisia

Tunis, Tunisia

June 2018 - May 2019

Specializes in online printing. + Handles customer service inquiries regarding design, products, shipping and other services via phone & e-mail .

Company industry:
1652
Job role:
Customer Service and Call Center

Customer Support

July 2017 - June 2018

PayPal MENA (Middle east & north africa)

Tunis, Tunisia

July 2017 - June 2018

« Assist clients with their queries to send, receive and withdraw funds, help them to open claims against their sellers for non-received items.

Company industry:
Banking
Job role:
Banking

Travel Agent

August 2015 - June 2017

BRAVOFLY / Lastminute

Tunis, Tunisia

August 2015 - June 2017

+» Manage customers post booking services. « Direct contact with airline companies. Aug 2015 - Jun 2017

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Education

civilization University of Human and Social Sciences of Tunis

May 2015

May 2015

Diploma, Fundamental license in English language literature and civilization

Tunisia

GPA (rating): Good

GPA (rating): Good

IBN Abi Dhiaf High school

January 2012

January 2012

High school or equivalent, High school diploma in Technics

Tunisia

Skills

Detailed Analysis
Expert
Detailed Analysis
Expert
AWS
Expert
AWS
Expert
Management
Expert
Management
Expert
OPERATIONS
Expert
OPERATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PRODUCT MANAGEMENT
Expert
PRODUCT MANAGEMENT
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
BUSINESS TO BUSINESS
Expert
BUSINESS TO BUSINESS
Expert
PRODUCT LIFECYCLE
Expert
PRODUCT LIFECYCLE
Expert
TOOLING
Expert
TOOLING
Expert
BUSINESS ENGLISH
Expert
BUSINESS ENGLISH
Expert
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Project Management
Expert
Project Management
Expert
Team Management
Expert
Team Management
Expert
Business Development
Expert
Business Development
Expert

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Certificate in Business English
Aug 2016

Hobbies and interests

sports
traveling