Raddadi Salma

Leading B2B and website pricing operations squad within Cimpress Technology.
• Conduct monthly detailed analysis on support cases and help to reduce the Customer painpoints.
• Assist and define in the creation of the delivery roadmap, estimates and project timelines.
• Strong experience in managing sales teams and delivering results in a complex, solution driven and collaborative environment.
• Continuously monitor and evaluate the effectiveness of implemented solutions and identify opportunities for further improvement.
• Ensure a consistently high quality of project delivery, using standard integration patterns and delivery methods ensuring adherence to architectural standards and best practices.
• Collaborate with business leaders, IT teams, UX team and external partners to understand requirements and translate them into effective technical solutions.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Defines and support team to achieve defined Key Results.
• Supports Product Operation Specialists in growing their domain expertise as well as offering them personalized career guidance and mentorship.
• Establishes and iterates upon methods for gathering internal feedback for improving the product development process.
• Building (or re-engineering) processes for critical tasks.
• Supports and assists with hiring, training, and maximizing staff productivity and impact.
• Partneres with finance, procurement, and sales teams to evaluate and adjust costing models, ensuring alignment with market demand and operational goals.
• Collaborates with senior leadership to align production goals with company strategy.

«Optimizing product lifecycle processes and working closely with cross functional teams. «Collaborating with product management, engineers and stakeholders to enhance product delivery and performance
• Manage end-to-end product creation «Develop process to optimize product operations
• Configure the entire product lifecycle from product creation until delivery including the fulfiment configuation, pricing, surface configuration etc...

«Supports users with their technical problems within the MCP tooling
• Supports in creating end-to-end new products/expansion

Specializes in online printing. + Handles customer service inquiries regarding design, products, shipping and other services via phone & e-mail .

« Assist clients with their queries to send, receive and withdraw funds, help them to open claims against their sellers for non-received items.

+» Manage customers post booking services. « Direct contact with airline companies. Aug 2015 - Jun 2017