Incident Management Specialist
Orange Business Services
Total years of experience :6 years, 10 Months
Responsible on tickets in queue, To handle issues regarding Access points, Switches, Routers.
Aware of escalation processes, Customer Management, Dealing with different nationalities, Ticket handling and Internal and external referring.
I'm Freshly graduated from Computer Science, Ain Shams University, Information System Department with a grade Very good, Looking forward for positions in my field ( Especially as Analyst/ Data Science).