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salma zerrouqi, Waitress

salma zerrouqi

Waitress·café

Morocco

Bachelor's degree, Mineral Resources

Work experience

Total years of experience: 1 years, 4 months

Waitress

July 2023 - October 2024

café

Marrakech, Morocco

July 2023 - October 2024

• Delivered exceptional customer service, fostering a welcoming and professional atmosphere for guests.
• Efficiently processed orders and served food and beverages with precision, enhancing guest satisfaction.
• Ensured a clean and organized dining environment, contributing to a positive dining experience.
• Developed strong skills in customer relations, effective communication, and teamwork, essential for front office operations.
• Demonstrated ability to manage stress in fast-paced settings, preparing for leadership roles in hospitality and sales.
• Cultivated a keen understanding of guest needs, positioning myself for success in public relations and executive assistance roles.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

Faculty of science and technology

June 2025

June 2025

Bachelor's degree, Mineral Resources

Morocco

Hight school

June 2020

June 2020

High school or equivalent, Life And Earth Sciences

Morocco

Skills

customer service and hospitality
Expert
customer service and hospitality
Expert
Problem-solving and conflict resolution
Expert
Problem-solving and conflict resolution
Expert
Time management and multitasking
Expert
Time management and multitasking
Expert
Computer skills: MS Office, email management
Expert
Computer skills: MS Office, email management
Expert
Teamwork and collaboration
Expert
Teamwork and collaboration
Expert
Front desk management / Reception handling
Expert
Front desk management / Reception handling
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate
Spanish
Beginner

Training and Certifications

Training
Hotel Management Basics
Online Course (Alison)
Mar 2024

Hobbies

  • Traveling and learning about new cultures
  • Learning languages
  • Volunteering or community service
  • Reading and personal development
  • Meeting and interacting with new people