Salman Faizal

• Oversee bar operations and staff for smooth, efficient service
• Ensure excellent customer experience in a welcoming environment
• Manage inventory, stock, and daily bar performance.

Experience in Specialty Coffee Making:
- Proficient in the art of brewing specialty coffee, including various methods such as pour-over, espresso, and cold brew.
- Highly skilled in adjusting grind size, water temperature, extraction times, and other variables to achieve the best possible flavor profile for different coffee blends.
- Extensive knowledge of different coffee origins and their unique characteristics, enabling selection of high-quality beans to create exceptional beverages.
- Trained in latte art techniques, capable of creating visually appealing designs to enhance the overall coffee experience.
- Familiar with ethical sourcing practices and sustainability in the coffee industry, ensuring the use of responsibly sourced beans.
- Ability to provide excellent customer service by effectively communicating with customers about coffee options, making recommendations, and addressing any inquiries or concerns.
- Proven track record of working efficiently in high-volume settings while consistently maintaining quality standards.
- Strong attention to detail and commitment to cleanliness and hygiene practices, ensuring a safe and sanitary coffee preparation environment.
- Experience in training and mentoring new baristas, guiding them on coffee making techniques and customer service skills.

• Pioneer Employee: assists the owners during the start-up of the first shop/branch
• Assists with daily duties in opening, operating, and closing of Serge Milano and Galini shops/branches
• Co-manages and assists with set-ups and other activities during events held outside the shops/branches
• Trains new baristas, waiters, and cashiers
• Welcomes and greets customers
• Prepares and serves hot or cold beverages: coffee (Arabic/Turkish), blended coffees, espresso drinks, teas
• Attends to customer needs, provides customers with product details and suggests best-selling products
• Handles cash register, receives and processes customer payments
• Cleans and sanitizes dining/work areas, equipment and utensils
• Maintains inventories/stock supplies and sets up/restocks product displays
• Takes out garbage

• Welcomes and greets customers
• Prepares and serves hot or cold beverages: coffee (Arabic/Turkish), blended coffees, espresso drinks, teas
• Prepares pancakes and crepes, serves cakes and desserts
• Attends to customer needs, provides customers with product details and suggests best-selling products
• Handles cash register, receives and processes customer payments
• Cleans and sanitizes dining/work areas, equipment and utensils
• Maintains inventories/stock supplies and sets up/restocks product displays
• Trains new staff/trainees

• Manages the shop and two (2) staff
• Attends to customer needs and queries
• Sells pets: fish, turtle, bird, rabbit, etc.
• Grooms and feeds pets, and checks for signs of diseases regularly
• Checks water temperature and chemical balance in fish tanks
• Maintains stock levels and deals with deliveries
• Sells pet care products and handles cash payments
• Keeps tanks, cages and shop clean and tidy

• Sells internet routers, internet and call cards/sims
• Keeps accurate record of logs and inventories of the shop
• Maintains cleanliness and orderliness of the shop
• Provides excellent customer care