Infrastructure Consultant
Petronas Sdn Bhd.
Total years of experience :14 years, 4 Months
• Part of Exchange Infrastructure design, planning and implementation team.
• Documentation - altogether with team, we build all related documentations (SRS, Security paper, pre checklist, installation guide step by step gathered while lab installation, post checklist, System Test cases, User Acceptance test, …)
• Deployed an almost replicated design in development to thoroughly tested all our scenarios (mail flow, features, updates) and deign we planned.
• Production Environment - Its exchange 2010 to 2016 migration and consolidation (minimized servers footprint) project having 60, 000 of mailboxes. Virtual deployment utilized with 2012 R2 Hyper-V and JBOD storage (with RAID). 20 Servers, 2 Datacenters, 2 DAG and 1 witness with 4 copies of each databases including Primary and 1 LAG copy. All mailboxes are DR covered. Exchange 2016 latest CU3 installed. All mailboxes are litigation hold enabled for a year to reduce operations overhead. All users are provided largest possible mailboxes size.
• Strongly followed Microsoft Product line architecture and best practices in all terminologies like, Sizing of architecture, Hosts configuration, Virtual Machines, Storage, Hyper-V, Network, AD, AV, Backup, load balancer, email gateway, etc. and other parties DNS, Ports, name space, certificates, etc.
• Dedicated DC for this new exchange deployment to keep exchange load separate and handle exchange issue effortlessly.
• Handled a key job to track and get all this things on time where things belongs to other team and or vendors.
• Infra (host/Hyper-V/VM/Storage LUN configuration, assignment...) and exchange deployment is majorly taken care by me and got help with one of my colleague.
• Mailbox migration is still in progress, will take more longer time due to company standard, policy and limitation on fast track of movement.
Exchange -
Responsible for Microsoft Exchange Related Services - Exchange User Administration creation, modification and deletion of Exchange Mailboxes, Distribution Lists, Public folders, Mailbox size limit and permission administration.
Installation, configuration and administration of Exchange server 2010 in production and development environments.
Administration for an expand setup of exchange server included double thousands of mailboxes in 2 DAG servers.
ActiveSync Support
Handling Blackberry Admin console and basic BES Users / server issues
Mails tracking and monitoring, cares for SPAM, quarantine from Cisco iron port on policy devices.
2nd level escalation person for all type of exchange related issues after Global IT and Level 1.
Follow ITIL and organizational processes.
Latest update on exchange domain: TATA Communication is rolling out on Office 365 exchange environment.
Office 365 including e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer.
There is separate project team is performing this migration along with Microsoft team.
I have ECP and admin console access with administrator level-2 permissions; I used to manage and handle all type of user queries and fulfill their raised new requests.
Windows -
Windows server Administration/troubleshooting
Working on incidents, Requests, Change Orders
Handling HP/Dell server hardware/ Daily Operating System alerts handling and response.
Managing Users, Groups, Roles and Access Permissions
Migration of File shares from Windows Server 2003 to 2012 Server
Directory Creation and quota, Providing Access to users on directories
Installing, configuring and managing Terminal Services, Remote Desktop services
Fixing BSOD errors, memory dump analysis.
Troubleshooting using Perfmon and Microsoft Tools.
Working on DNS/DHCP Servers for creating new host records and IP reservations
Troubleshooting hardware issues and coordinating/ escalation with hardware vendors for maintenance and replacement
The setup and maintenance of new infrastructure of Windows 2003, 2008 2012 Server Editions
Managing Domain Controllers, DNS Servers, DHCP Servers & File Servers.
Regularly monitoring the SCOM alerts
Application team coordination and supporting them to resolve service impact.
Provide the L1 technical support for geographically spread users on Citrix Web Interface
Installation of ANTIVIRUS, Monitoring tools and Netback agents.
Perform timely Patch management as per the Schedule and WSUS server management
Proactive solutions by Planned Activity (Patch Installation, drivers, up gradations & etc.)
Part of the team that manages 400+ physical servers and 500+ virtual servers located in 9 datacenters across the globe.
VMware -
Installing, configuring and managing ESX servers and virtual center
Consolidation of Datacenters using VMware Infrastructure 4.1, 5.1, 5.5
Installation, Configuration, Administration and troubleshooting for VMware ESX servers.
Creating Cluster, resources pool, Template & Clone
Creating and managing Virtual Machines, Installing VM Tools into VM’s
Monitoring VM’s & ESX Servers using virtual center
Creating Virtual Switches & Port groups in Virtual Environment
Desktop -
Installation of OS (Win 2K, Win XP, WIN 7, and WIN Server 2008), MS Office, and SPs.
Assembling / dissembling and troubleshooting of PC and Laptop hardware problems.
Use of Ghost, Acronis, and Norton for Disk Imaging (.vim, .tib file).
Networking Issues
Ticketing tool
Tested systems to ensure the elimination of bugs or viruses.
Communicator tool, Applications installation and basic support, Network Printers, etc.
• Managing the User accounts and Groups
• File server management and disk quota management
• Installing and Configuring Windows Operating systems
• Working on Exchange related requests and issues
• Extended technical support to end-user problems
• Extended support to branch offices
• Monitoring server health status
• Hardware vendor management.
>> Roll out project for Fullerton India Credit Company Ltd.
• Have personally handled more than 20 Branches over PAN India under Roll OUT Project where included electrical to technical responsibilities till branch goes live.
Bachelor of Science in Information Technology and major subject was also IT.