noc engineer
ihs towers
Total years of experience :10 years, 8 Months
• Control, Implementation, and Training of AIO System:
Oversaw the control and implementation of the AIO (All-In-One) system, ensuring seamless operation.
Developed and maintained comprehensive training procedures for the AIO system, enabling efficient user adoption.
• Configuration and Management of Monitoring Tools:
Configured and managed sophisticated monitoring tools to proactively detect and generate alerts for network issues.
• Analyzed alerts with precision and resolved issues promptly to minimize disruptions to network operations.
• Troubleshooting and Issue Resolution:
Leveraged technical expertise to diagnose and troubleshoot complex network and system problems.
Collaborated seamlessly with cross-functional teams to expedite issue resolution, ensuring minimal downtime.
• Incident and Problem Management:
Efficiently handled a wide range of incidents and problems reported by users, swiftly addressing their concerns.
Logged, categorized, and meticulously prioritized incidents, guaranteeing their resolution within predefined SLAs.
• Performance Analysis and Optimization:
Conducted in-depth analysis of system and network performance data, identifying critical areas for enhancement.
Implemented strategic optimizations in system configurations and network settings, elevating overall performance and reliability.
• Documentation and Reporting:
Maintained meticulous and up-to-date records of monitoring configurations and incident resolutions.
Generated comprehensive reports on system performance and key metrics, providing valuable insights for continuous improvement.
• Customer Coordination:
Fostered effective communication with customers to gain a profound understanding of project requirements and expectations.
Ensured the seamless execution of customer orders, meeting deadlines and delivering exceptional service.
• Site Acceptance Testing (ATP):
Led the Site Acceptance Testing (ATP) process for equipment deployed in Proof of Concept (POC) site solutions, ensuring compliance with stringent quality standards.
• Training Delivery:
Delivered impactful training sessions to global customers, enabling them to gain proficiency in utilizing the AIO solution effectively.
• Daily Monitoring and Reporting:
Conducted daily monitoring of POC solutions, meticulously tracking performance and detecting emerging issues.
Produced and delivered daily reports to stakeholders, facilitating informed decision-making.
• Asset Record Maintenance:
Maintained precise and up-to-date records of customer assets, ensuring accuracy and completeness of asset information.
• Site Installation and Testing:
Executed site installation and comprehensive testing of network equipment, adhering to rigorous quality standards.
• Sanity Report:
Provided comprehensive sanity reports to validate the stability and integrity of systems and configurations.
• Project Undertaken
Implementation of Security and Surveillance solution for Telecom Sites of Globe communication - Philippines.
Implementation of RMS Solution for SMART Communications - Philippines.
Implementation of RMS Solution for Meralco Communications - Philippines.
Implementation of RMS Solution for Netone - Zimbabwe.
Implementation of RMS Solution for Wataniya - Palestine
Implementation of RMS Solution for - IHS CIV.
Implementation of RMS Solution - IHS Peru
Implementation of RMS Solution - IHS Nigeria
Implementation of RMS Solution - IHS Cameroon
Operation and controlling
• Responsible for monitoring of HVAC, AC, Fire Alarm, Access system, CCTV, Gen, Grid, Diesel tank, Water tank, Wireless system, Controller, UPS, Motion detector energy meter etc.
• Monitor the operation of HVAC control system and controlling of AHU through BMS. Monitor and records values of HVAC system to build up a database of record to provide data for energy efficiency improvement.
• Responsible to maintain ambient temperature, power and other accessories inside the Facility.
• Monitor CCTV and ensure the backup procedures are followed.
• Handling and maintenance of Access Control System (Activation Deactivation, Deletion of access card).
• Verify the configuration of controller and other cards.
Configuration, Testing and Troubleshooting
• Responsible for carry out site installation and testing.
• Configuration of controller and other energy cards.
• Configuration and testing of CCTV with fixed DOM and IP cameras.
• Configuration and testing of DVR.
• Configuration and testing of HVAC, AHU and AC systems.
• Network connectivity.
Others
• Preparation of annual/monthly schedule for carrying out PPM activities for M&E equipment, and ensure all activities carried out on time to ensure zero business impact.
• Share RCA of breakdown of electro-mechanical equipment.
• Responsible for sharing of all MIS report, Trouble ticketing, Incident report, and RCA.
• Coordinate between various departments like vendor management team & Inventory management team.
• Provide L1 technical support for people using the network.
• Structure data cabling.
• Provide outlook support.
• Coordinate with network team in case of any network outage.
Project Undertaken
ATM monitoring Solution
• Responsible for NOC operation and service support.
• End to End Material Tracking and Asset management.
• Follow up with vendor to return back faulty asset to Warehouse and schedule for repair or service of asset with vendor to meet timely solution.
• Installation and commissioning of solution.
• Monitoring and reporting of all sites.
• Testing of Solution and analysis thereof.
• Raise the request and take follow up with backend network team in case of network failure.
• Exposure of ProTecht application monitoring tool.
• Responsible for sharing of all MIS report, Trouble ticketing, Incident report and Video record to customer.
• Supervise change management activity, Maintenance activity.
• Responsible for timely support to customer.
• Provide outlook support to NOC users.
Project Handled
1. Installation and commissioning of RMS Solution for HDFC Bank.
2. Installation and commissioning of RMS Solution for ING Vysya Bank.
3. Installation and Commissioning of RMS Solution for CANARA Bank.
4. Installation and Commissioning of RMS Solution for Street light.
• Asset tracking and management.
• Responsible to raise and coordinate with vendor for schedule asset’s preventive maintenance.
• Responsible for Hosting customer rack, DC Migration as per agreed SOP.
• Power and Space management for each customer as of SOP.
• Coordinate with internal team and customer team for timely delivery of customer order.
• To monitor that adherence to guidelines of DC is maintained by internal team.
• Responsible for providing Remote hand support to customer.
• Handled and participate in change request activity.
• Structured cabling of data center rack.
• Providing MIS report to concern team.
• Support to Project Team during execution of project.
• Responsible for 99.982% Uptime of DC.
• Responsible for raising trouble ticket on CRM tool of oracle version11i.
• Dealt with monitoring Tool CA spectrum.
• Knowledge of ISMS practiced for DC.
• Carry out planned and emergency data centre maintenance including change Power supply, cable swaps, Rack replacement, reboot router servers and other equipment.
• Providing backend support to SIFY Global
• Raising Change management request for regular activity like UPS preventive maintenance on IONI portal (Sify Proprietary).
• Physically move equipment around and between the data centers to consolidate space
• Taking follow up with vendors and other team on CRM tool.
• Coordinate with admin and maintenance team.
• Assist data Centre and systems teams with other out-of-hours’ work.
• Handling a team of more than 6 persons in night shift.
• Handling and maintenance of Access Control System (Activation Deactivation, Deletion of access card).
• Controlling and Handling of Fire suppression system and fire alarm system.
• WLD System, Rodent, Vesda system Controlling.
• UPS Status and Chiller ON/OFF Controlling.
Project Handled
• Implementation of BCCL Data Center (Operation Engineer)
• Implementation of JBM Data Center (Operation Engineer)
• Implementation of Everest Industries (Operation Engineer)
• Implementation of Progressive InfoTech (Operation Engineer)
• Implementation of V2 retails