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SALMAAN HAFIZ, Area and Sales Manager

SALMAAN HAFIZ

Area and Sales Manager·Zain - KSA

Saudi Arabia

Bachelor's degree, Sales Manager, Retail Manager , Telecom branch Manager

Work experience

Total years of experience: 18 years, 10 months

Area and Sales Manager

March 2015 - December 2023

Zain - KSA

Mecca, Saudi Arabia

March 2015 - December 2023

completed 19 years in Retail and Sales field
completed Master's degree in Business Administration
completed diploma in Human resources management, Quality Management, Risk management, Projects management, Financial management, Marketing strategy management
Targets achieved, products specialist
team manager, team leader
Public relations, customer experience, customer Support, problem solving, managing accounts, Kpi specialist
Managing revenue, managing Sales and Development

Company industry:
Telecommunications
Job role:
Management

Retail Sales Incharge

February 2013 - March 2015

Zain - KSA

Mecca, Saudi Arabia

February 2013 - March 2015

Retail Flagship Supervisor
Holding shops stock
lead a team as team leader
making monthly reports for the team of agents
achieving targets
solving customer issues

Company industry:
Telecommunications
Job role:
Sales

Customer Service Consultant

March 2011 - July 2013

Zain - KSA

Jeddah, Saudi Arabia

March 2011 - July 2013

Back office operation
Consults all customers to sell Zain products
treating different language costumers
Target achieving

Company industry:
Telecommunications
Job role:
Sales

Customer Service Call Center

March 2008 - February 2011

RAWASI Zain

Jeddah, Saudi Arabia

March 2008 - February 2011

Receiving calls of different customers
solving customer issues by call with Zain System
Oracle and JAVA users
Speaking with Arabic, English, URDU customers

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service AT FEDEX

March 2005 - April 2008

Fedex

Mecca, Saudi Arabia

March 2005 - April 2008

Back Office Operation agent
Logistic Services for the customer
Branch Manager
Treat with Different customers and their profile updates in FeDex System
Upload Shipment timings in the system
Creating Manifest and reports

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Education

Arab Open University - Saudi Arabia

December 2024

December 2024

Bachelor's degree, Sales Manager, Retail Manager , Telecom branch Manager

Saudi Arabia

GPA (point): 4.13 out of 5

GPA (point): 4.13 out of 5

London college of Professional training

March 2024

March 2024

Master's degree, Administration And Business Administration

United Kingdom

GPA (point): 3.91 out of 4

GPA (point): 3.91 out of 4

Technical College Jeddah

March 2004

March 2004

Diploma, Technical Support

Saudi Arabia

GPA (point): 4.19 out of 5

GPA (point): 4.19 out of 5

Skills

Team Leadership

Expert

Regional Managers

Expert

Managerial Skills

Expert

Sales

Expert

Retail

Expert

SUPERVISORD

Expert

TOURISM

Expert

Customer satisfaction

Expert

TEAM MANAGEMENT

Expert

team leadership

Expert

Customer experience

Expert

Negotiation

Expert

Order

Expert

Operation

Expert

Branch Manager

Expert

Store Manager

Expert

COMMUNICATIONS

Expert

DECISION MAKING

Expert

FINANCIAL ANALYSIS

Expert

MANAGEMENT

Expert

SALES

Expert

SCULPTURE

Expert

CCNA

Expert

ICT

Expert

Marketing

Expert

Marketing Management

Intermediate

Wholesale

Expert

Problem Solving

Expert

Logistics

Expert

Warehousing Operations

Expert

Logistics Planning

Expert

Logistics Management

Expert

Operations Management

Expert

Supply Chain Management

Expert

Administration

Expert

Accounting

Expert

Public Relations

Expert

Customer Service

Expert

Sales Growth

Expert

Key Account Management

Expert

Sales Management

Expert

Business Development

Expert

Project Management

Expert

Quality Management

Expert

Business Strategies

Expert

Financial Management

Expert

Risk Management

Expert

Human Resource Managemnt

Expert

Team Leadership

Expert

Regional Managers

Expert

Managerial Skills

Expert

Sales

Expert

Retail

Expert

Languages

English

Expert

Urdu

Expert

Arabic

Expert

Training and Certifications

Certifications
Human Resource Management
Feb 2024
Project Management
Feb 2024
Risk Management
Mar 2024
Marketing Strategy Management
Mar 2024
Quality Management
Mar 2024
Marketing Strategy
Jan 2024
Computer Networking
Jan 2024
Computer Science
Jan 2024
ICT
Jan 2024

Hobbies and interests

Making KPI reports
Archeology
Tennis
Technology

If I know something strange or any new functions in any technology, my interest and my mind asking this question,