salsabeel abdullah

• Increased student engagement by redesigning the International Students Welcome Guide,
integrating graphics and culturally relevant community resources
• Delivered a development plan for the international students website that was adopted in the
departments digital upgrade initiative

• Case Management: Secured faster case approvals by minimizing application errors and building
sponsor capacity through tailored education sessions. Conducted intakes, matched sponsors with
refugee profiles, educated sponsors on the sponsorship requirements and process, and prepared
and submitted applications
• Monitoring: Successfully developed and implemented case monitoring practices to ensure an
integrated and client-focused approach that boosted clients support by 35% and fostered smooth
sponsorship journeys
• Stakeholders: Proactively built a partner network that expanded referral sources by 25%,
increasing access to essential resources for clients

• Stakeholders Management: Reduced response time for technical queries by 40% by streamlining
ticket triage, enhancing the Helpdesks effectiveness for over 500 users nationwide, and provided
valuable feedback on issues and trends to the management
• Training: Facilitated the onboarding of 30+ staff by leading monthly training sessions, improving
knowledge retention and reducing early-stage error rates
• Procedural Efficiency: Flagged and documented over 50 recurring system issues influencing platform
functionality upgrades across the Grants System. Developed comprehensive FAQs based on trend
analysis, which cut duplicate inquiries and enhanced the self-service rate among grant recipients

• Funding Management: Effectively managed the Gs & Cs files ($10 million budget)- reviewing
funding proposals, preparing amendments, reviewing claims and payments, assessing budgets,
and completing agreement closeouts
• Monitoring: Improved risk mitigation by effectively planning and executing monitoring plans.
Enhanced compliance by timely tracking projects activities, budget and performance indicators,
undertaking regular monitoring field visits, reviewing amendment requests, and providing
recommendations for service improvements
• Reporting: Ensured progress, narrative, financial and monitoring reports were timely and
accurately prepared, reviewed, and submitted in the system according to funding guidelines and
flagged risks
• Operational Support: Supported +1500 recipients during the Call for Proposals by effectively
addressing technical inquiries, developing the FAQs tool, and contributing to lessons learned
• Training: Facilitated the onboarding of 30+ staff by leading monthly training sessions, improving
knowledge retention and reducing early-stage error rates
• Program Support: Flagged and documented over 50 recurring system issues influencing platform
functionality upgrades across the Grants System. Developed comprehensive FAQs based on trend
analysis, which cut duplicate inquiries and enhanced the self-service rate among grant recipients
• Stakeholder Management: Proactively maintained a mutually respectful and professional
relationship with recipients through regular contact, information/knowledge exchange and active
meetings participation to address needs and offer recommendations to support programming

• Funding Management: Effectively managed the Gs & Cs files ($10 million budget)- reviewed
funding proposals, prepared amendments, reviewed claims and budgets, and completed
agreement closeouts
• Project Monitoring
◦ Improved risk mitigation by effectively planning and executing monitoring plans
◦ Enhanced compliance by timely tracking projects activities and performance indicators,
undertaking regular monitoring field visits, reviewing amendment requests, and providing
recommendations for service improvements
• Project Reporting: Ensured progress, financial and monitoring reports were timely and accurately
prepared, reviewed, and submitted in the system according to funding guidelines and flagged risks
• Stakeholder Management: Proactively maintained a mutually respectful and professional
relationship with recipients through regular contact, information/knowledge exchange and active
meetings participation to address needs and offer recommendations to support programming
• Knowledge Sharing: Actively contributed lessons learned, success stories, and best practices
with teams and service providers

• Analytical Reporting:
• Enhanced management decision making by gathering program information to prepare statistical
and organizational performance reports and presenting findings to senior management
• Collected and analyzed data to identify trends or patterns and provided insights through graphs,
charts, tables and, narrative reports along with presentations to enable data-driven planning
• Operational Support: Coordinated and collected regional operational information, managed the
mailbox, responded to Director General taskings, note-taking, and boarded new staff
• Documentation: Reviewed and updated a variety of operational documents such as work plans
and community profiles, and offered recommendations for improvements

• Analytical Reporting: Gathered program information/data to prepare statistical and
organizational performance reports and presented findings to senior management
• Program Support: Coordinated and collected regional operational information, prepared reports
and delivered presentations, managed the mailbox, responded to Director General taskings, note
taking, and onboarded new staff
• Documentation: Reviewed and updated a variety of operational documents, such as work plans
and community profiles, agreements, and offered recommendations for improvements

• Financial Management: Maintained 100% audit compliance for five regional programs by ensuring
rigorous financial tracking and reporting standards. Consolidated and analyzed accounts across
multiple projects, producing actionable insights that supported donor reporting and budget
realignment

• Counseling: Provided crisis intervention and customized referrals to over 100 high-need refugees,
enabling faster integration and access to essential services
• Financial Management: Maintained 100% audit compliance for five regional programs by ensuring
rigorous financial tracking and reporting standards. Consolidated and analyzed accounts across
multiple projects, producing actionable insights that supported donor reporting and budget
realignment