Salwa Haroun

Commercial Account Manager for Souq.com an Amazon Company

Operation manager for startup call center company working in US medical insureance

Operation account manager for offshore accounts

Order management for customers in EMEA (Europe, Middle East and Africa)
Managing the order processes from some distributors in Fench and English.
Receive/ make telephone calls, providing information and handling issues that may require Sensitivity and use of sound, independent judgment.
Processing orders, forms, applications and requests for information.
Keeping up to date with all the company's products, services and procedures.
Dealing efficiently with questions and queries from customers.
Meeting customer expectations in areas such as timeliness, quality and consistency.
Issuing refunds or compensation to customers.
Producing written information for customers and reports for managers.
Contacting and organizing with differnt company's departements as Supply Chain, Logistics and Finance to make sure to dewliver the customers orders perfectly.



Management Tasks
Managing more than 10 employees (Customer service rep.) to ensure orders are processed according to standard procedure, payment Terms and policies
Making sure the right products are delivered to the right location on time and at the agreed costs.
Compensate customers if applicable.
Handle angry customers and solve their issues and make sure that they are satisfied and have a good image about the company and the service.
Handle Sales Mangers of each region and work with them to deliver the best service to our distributors.
Monitoring the quality of employees
Train new staff, guide and help them to provide best service.
Analyse team performance and presnting the results to manager on a monthly basis.
Establish proper courses of actions to ensure that copmany's goals are met.

Handling all the customer issues with Skype for all french and english speakera