Customer Service Officer
EUROFRAGANCE FZ LLC
Total years of experience :12 years, 4 Months
Input orders in SAP, acknowledge and endorse back to Customer.
Acts as primary contact for assigned Accounts. This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant customer service reporting activities and to include order management and invoicing activities for specific clients.
Work Closely with Supply Chain to review order status, daily coordination and follow up of shipping, Buffer stock Management with operations closely liaising with Logistics team in Head Quarters.
Timely coordination with all aspects of Administration, Accounting, Sales and Technical teams in order to maintain the efficient and effective translation of Sales Orders processing.
Liaise with Account Managers and CS Manager on any escalated order related issues.
Providing high quality customer service enhanced with product knowledge and proficient with company procedures.
Responsible for updating all customer related master data including pricing management (SAP) as per the company standards.
Ensure all sales order pricing are accurate and liaise with Sales Service accordingly.
All customer related reports of non- conformity should be managed through SAP and to make sure that sure that customer complaints are handled and responded on timely basis and all related remedial actions requiring order returns and credits follow the approval authorization process.
Export/Import documentation Specialist have an in-depth understanding of the entire shipment process
Arranging Pre shipment inspection(SGS) according to the rules and regulation of the country.
Coordinated with customers and gathered information for all customer needs developed processes accordingly.
Efficiently coordinated with shipping agents to ensure timely pick-ups of shipment from suppliers, transported and delivered appropriately to our warehouse cost effectively through negotiation with freight forwarders.
Handled Jebel Ali Customs with Import, Export documentation in E Mirsal II and submission and follow up of all customs related activities.
Producing purchase orders for factories, communicating with them, negotiation of L/C, collection of documents.
Handled inventory division of printing paper products more than 250 varieties in 15000 Sq Ft warehouse.
Ensuring all aspects of critical path are efficiently managed and communicating delivery dates with various agents and customers.
Develops and maintains good working relationships with suppliers and other external agencies in order to ensure prompt resolution of issues and provision of high Logistics service levels.
Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets
• Modules studied: Enhanced thorough understanding of management techniques, marketing, accounting and finance, human resource management, strategic management, the business environment and cultural and ethical issues.
• Main options include: Business laws, Business statistics, Accountancy. • Specialisation: Marketing and Finally on the job training attended as a part of Project work in the field of marketing and attained overall average of 70 Percent .
