Sales Consultant
Swarovski
Total years of experience :3 years, 4 Months
Assisting the manager in opening the store in the mornings. General cleaning of the store ensuring all cabinets, displays, crystals and gems are in excellent condition and dust free. Checking stock levels and best sellers and discussing them with my manager for any improvements and targets Greeting customers into the store and making sure they are very welcomed and assisted with any queries in a professional warm manner. Also pushing store accounts to customers whilst working on the tills and ensuring all targets are met from store accounts to certain products.
Conducting professional interviews on behalf of Lloyds TSB Banking Group to valuable customers in order to find out how certain services can be improved for example in store branch service - asking customers to briefly explain their recent visit to their local branch and collect information regarding their whole experience in the bank, what changes and improvements they seek to see in the future, any problems which may have occurred and offering suitable advice regarding certain situations.
Working for and representing my student union, organizing key events and functions such as student elections which is one of the biggest events of every year. Also assisting certain society’s within the student union with help and guidance in relation to event management such as 2010 summer graduate show - assisted with budget, media promotion and ticketing. Helped and supported the 2010 Green campaign - raising awareness for the environment and global warming through lectures, seminars and workshops across all the university campuses in London.
Working in a target driven environment, at the heart of a retail store, welcoming customers and asking questions about their needs then satisfying those needs. Working on the tills, pushing store account cards with every customer coming to the till. Mainly worked in women’s wear and kids wear through sales, making sure daily targets are met by pushing sales with add on and recommending other departments within the store.
Working as part of an enthusiastic team within a commercial, sales driven and fast paced fashion retail environment. Responsible for driving sales and offering outstanding customer service. Assisted in the running of many departments from casual bottoms to footwear to fitting rooms and making sure queue times don’t exceed more than a couple of minutes. Ensuring all departments were meeting their daily targets and fellow team members where sales driven. Training new staff up as well as managing the shop floor once in a while to understand the role of management. Also participated in visual merchandising to make sure customers where seeing company best sellers as soon as they walk into the store and are being presented in a fashionable eye catching way.
Providing fashion advice to customers and assisting them with any problems. Taking stock take and replenishing stock on the shop floor, ensuring best sellers are always available on the shop floor for customers and are placed in a convenient place within the shop floor to grab customer’s attention. Working in the stock room, security tagging garments and making sure all garments are tagged and in sell-able condition in relation to company rules and regulations. Working on tills offering store account cards as well undertaking refunds and exchanges.
Ensuring each and every customer walking into the store is greeted with a smile, approaching them constantly and offering help and advice in order to make their shopping experience more easy and pleasant. Offering add on to boost and meet daily targets set my managers. Maintaining my department - keeping the whole area clean, making sure all the garments are placed and presented in a professional way to grab customer’s attention. Checking stock levels and going down to the stock room to replenish certain stock. Working on tills ensuring the area is kept clean, also pushing gift voucher sales
Based in a busy shop, providing a friendly and helpful service to customers. Responsible for from stock rotation, supporting kitchen staff with deliveries, and ensuring aisles are kept tidy and clear. Looking after customers needs whilst maintaining a positive communication on the shop floor. Dealing with many different inquiries from food problems to kid’s birthday parties. Making sure customers left without any problems and if any problems did arise, they were death with in a professional courteous manner.
Currently, I am a final year student studying towards a Bachelor degree in Public Relations at the London College of Communication – University of the Arts London, focusing on the stream of 'Theory and Practice'. My studies emphasize on how PR practitioners are the voice of an organisation, spreading the message about what is happening, why it is happening and the different stages which are needed for a successful campaign through many diverse aspects such as media relations, corporate social responsibility, crisis management, issue management etc. It has taught me over the years that PR is about helping people to understand more about what an organisation does, perhaps to sell more products, perhaps to encourage more people to use vital services, perhaps to encourage people to do new and exciting things that may change their lives forever. My grades for year one was 2:1, grade for year two was 2:1 and i am now predicted an overall 2:1 when i graduate in July 2013.
Graphic Design - A ICT - B Art - A Sociology - B
9 GCSE’s inc English, Math, Science