Samad Siddiqui

❖ Support for User-side software and applications.
❖ Support For Sonic Firewall & Mitok router
❖ RDP client configuration and supporting.
❖ Maintaining network and hardware
❖ Installation of Operating Systems
❖ Maintaining CCTV and NVR
❖ Maintaining AVAYA Ip Phone

later

Later

❖ Support for client-side software and applications.
❖ RDP client configuration and supporting.
❖ Maintaining network and hardware
❖ Installation of Operating Systems
❖ Installing Anti-Virus Software on the Server and Clients in a Network. Backup and restore
❖ Trouble shooting the Systems
❖ Trouble shoot guest trouble, regarding WIFI, TV, Safety box
❖ Managing User Accounts and User Data
❖ Managing the Installation and Configuration of PC Hardware, Peripherals and Software
❖ Maintaining and Troubleshooting TCP/IP Networking
❖ Configuring Router, Wi-Fi access points, Firewall devices
❖ Server Operating Systems: - Windows 2008R2
❖ Active Directory, Virtualization (Hyper v) Group Policy, DNS, DHCP, Logon script, file &
Printer sharing, etc
❖ Configuring and Monitoring Wireless Access Points, gate protect, and servers
Managing User Accounts and Passwords
Cisco & HP switch configuration in particular VLAN configuration /troubleshooting.

❖ Respond to user requests for assistance with computer issues, and diagnose hardware
and software problems.
❖ Set up new user computers and workstations, configure outlook for emails and
configuring Network printers
❖ Deploying windows 7, troubleshooting, and repairing Dell laptops, including coordinating
returns to helpdesk stock room.
❖ Configuring and troubleshooting Outlook issues. Creating PST files and recovers the
Corrupted PSTs.
❖ Help users via the phone, remote desktop support to solve their email /application
problems.
❖ Apply Windows and other associated application patches and updates as needed.
❖ Install the Trend Micro antivirus for protection in to client computers.
❖ Build, manage and deploy Desktop/Laptop Images using Symantec Ghost, Windows
Desktop Deployment Technologies or other Imaging tools
❖ Installing and Configuring of Windows Servers 2008, 2012.
❖ Adding new users to Active Directory and setup group policy according to companys
policy.
❖ Reset user password and unlock user credentials.

❖ Installing and Configuring Windows 2003 Server and Professional,
❖ Installing and Configuring Exchange server 2003 and 2007
❖ Configuration of TCP/IP protocol on Windows Xp and Windows 7, 8 Networks and
configuration of DHCP, WINS, and DNS