Senior Technical Writer - Quality Assurance Officer
Pioneers
Total years of experience :14 years, 5 Months
• Documentation:
• Responsible of editing and language revision of the documentations
• Writing professional products manuals, e.g. User Manuals, pre-requisites documents..etc
• Professional documentation of the company’s products in terms of the Database structure, Universes structure and interface
• Creating/ Updating products installation manuals and related operational manuals
• Composing testing guides for internal guidance
• Composing internal email writing procedures
• Creating new products templates
• Responsible of keeping track all the projects deliverables in terms of customization and creation, this includes gap analysis documents, User Requirements documents, project charters…etc
• Preparing any requested training material/ Agendas and presentations
• Testing:
• Actual testing for the Pioneers Product Bank-BI® and Banks-MIS® products
• Actual testing for Banking and business deliverables using SAP CMC and Launch Pad (Universes and Reports)
• Functional testing of local and external Banks business reports
• Testing the company’s universes
• BPM and W4 Engine (Hands on testing Banking Process Management cycles and maps)
Work Description:
- Developing reports Using Oracle tools, Business Intelligence tools.
- Writing Technical documentations and User guide Manuals.
- Performing some Testing and preparing required test cases documents
- Providing Customer support when required (On Site and via E-mail)
Training:
-Internal Trainings, INTRACOM:
-Business Writing Classes.
-OBIEE Training Course, Beirut, Lebanon.
-United Technology Solutions (UTS):
-3 months training in the Project Management and Analysis Fields (Documentation and Practice).
-ITCC institution
-Oracle SQL/PL-SQL Training.
-Reports/Forms Training.
- B.Sc degree in Computer Information System. Period: 2004-2008 Source: Jordan University of Science and Technology (JUST), Irbid, Jordan. Rating: Good ( 75.4 GPA) - General Secondary Education Certificate / Scientific Stream. Due Date: 2004 Source: AL-Ettihad Schools, Amman, Jordan Rating: Excellent (91.2%) - University Graduation Project (The National Registry of Emergency Medical Support) The system is designed to provide the fastest response to any emergency that faces the ER (emergency room) section in different hospitals across the country connected to the system Each patient's medical record is retrieved by the authorized DPA by entereing the patient's UID (Universal ID number) The database can also be used to perform statistical operations PHP and HTML were used