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Samah Al Adawi, Customer Service Representative

Samah Al Adawi

Customer Service Representative·VR Bank Siidliche WeinstraRe Wasgau eG,

Jordan

High school or equivalent, Banking And Finance

Work experience

Total years of experience: 15 years, 4 months

Customer Service Representative

October 2020 - December 2025

VR Bank Siidliche WeinstraRe Wasgau eG,

Landau in der Pfalz, Germany

October 2020 - December 2025

Managed comprehensive banking tasks, including account openings, cash handling, loan
processing, customer relations, credit operations, and ATM maintenance.
Delivered exceptional customer service in line with the unique requirements of the German
banking system,
Self-oriented professional responsible for handling all necessary approvals and escalations
independently
Analyzed client needs to provide tailored financial advice and ensure high customer satisfaction.
Oversaw decision-making processes related to lending and financing, including private and
collateralized loans.

Company industry:
Banking

Senior Customer Service Officer (SCSO)

January 2017 - January 2018

Arab Bank plc,

Mafraq, Jordan

January 2017 - January 2018

Built and maintained strong client relationships by anticipating needs and delivering timely
solutions Supported customers with complex banking transactions, including personal loans, credit cards,
and account modifications.
Ensured compliance with Know Your Customer (KYC) and anti-money laundering (AML)
regulations

Company industry:
Banking

Customer Service Officer (CSO)

January 2008 - January 2017

Arab Bank plc,

Zarqa, Jordan

January 2008 - January 2017

Handled cash operations, including daily balancing and deposit verification, ensuring accuracy
and adherence to internal controls.
Promoted bank products, increasing client uptake of credit cards and personal and housing
loans. Delivered seamless account servicing, ensuring compliance with regulatory and policy
guidelines.

Company industry:
Banking

Education

Industrie- und Handelskammer (Frankfurt am Main)

January 2025

January 2025

High school or equivalent, Banking And Finance

Germany

Hashemite University

January 2008

January 2008

Bachelor's degree, Risk Management

Jordan

The Hashemite University

January 2008

January 2008

High school or equivalent, Risk Management and Insurance

Jordan

Skills

BANKING
Intermediate
BANKING
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CREDIT MANAGEMENT
Intermediate
CREDIT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOANS
Intermediate
LOANS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate

Languages

Arabic
Beginner
German
Beginner
English
Beginner