سماح الجعبري

Operations and HR Director في makane

• المملكة العربية السعودية - الرياض
• فبراير 2021 إلى سبتمبر 2023

Sr. Human Resources Manager في Mawdoo3.com

• الأردن - عمان
• يونيو 2018 إلى يناير 2021

Mawdoo3 is the largest online Arabic content platform & Salma is the Arabic personal assistant.
 Designed organisational structure in line with organisational requirements.
 Designed and implemented Compensation & Benefits strategy (Technical & Non-Technical) using Korn Ferry point factors methodology.
 Developed core competencies, Leadership competencies and core values.
 Developed performance management System using MBO type in addition to competencies (Core & Technical).
 Developed recruitment strategy and process, including IQ, EQ and technical tests, employee & referral program, Talents pipe line, and ATS.
 Developed and implemented orientation programme to motivate & retain new hires.
 Developed job analysis, job descriptions (skills set based), exit interview and all personnel process and procedures.
 Developed and implemented procurement policy, internet & email policy, travelling policy, Internship policy, Social committee policy, over-time and attendance policy.
 Hired more than 250 technical, non-technical and senior employees in one year and a half as per the manpower plan, new projects & acquisitions.
 Hire and manage international employees in Europe & Middle East (UK, Italy, Egypt & UAE )
 Developed and implemented Learning & Development Strategy, which included, Book Club, Employee-employee training and training needs assessment (ADDIE) for technical & Non- Technical jobs.
 Increased employee’s engagement by conducting an employee engagement survey and follow up on results.
 Established a fun area with different types of games & studying zone which enhanced productivity, communication and recruitment and retention.

Human Resources Manager في Combaj International LTD (FMCG) - Bajjali Group

• الأردن - عمان
• يوليو 2017 إلى مايو 2018

Combaj International Ltd is the dealer for personal care products (FA & Schwarzkopf).
- Develop and maintain HRM system to keep detailed record of all company employees.
- Set up a payroll system for timely and accurate remuneration to all employees.
- Develop recruitment & retention strategy and process. Generate orientation programmes to motivate & retain new recruits.
- Conduct and analyze exit interview, recommend change to maintain organization staff.
- Update internal law, incentive schemes, employee's mobility process and overall HR operations.
- Gather informative data and recommend HR initiatives to support current and future business by motivate, engage employees.
- Develop organization structure, job analysis, job descriptions and compensation and benefits structure.
Key Contributions:
 Designed and implemented HR system and related organisational structure in line with organisational requirements.
 Reduced employee’s turnover, fostered congenial work employee relations, and safeguarded employee rights by formulating and deploying HR policies and objectives.
 Analysed business requirements for creating succession, employee retention, and change management plans with an aim to ensure smooth business growth.
 Increased employee organisational commitment and ensured job satisfaction by developing and continuously improving employee benefits.

HR & Administration Manager في The Commercial & Industrial Co.

• الأردن - عمان
• فبراير 2011 إلى أبريل 2017

The Commercial and industrial Co. is the dealer for Ford and Suzuki.
- Develop and monitor annual business plan, allocated budget for HR and administration department include manpower plan & training plan.
- Develop and continually study of all Human Resources policies, programs, and practices to keep management informed of new developments.
- Maintain management and employee relations by addressing demands, grievances and other issues.
- Support current and future business by conduct and analyze, motivation & engagement surveys.
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
- Enhance organizational development (OD) effectiveness and performance throughout identifying OD interventions including change management, coaching, communication processes, group dynamics, performance management, system integration and strategic goals alignment.
- Rendered HR support to 150 employees through administration of performance management system, succession planning, training and development, and performance appraisal.
- Maintained congenial employee and labour relations, promoted cross-functional coordination, and supported organisation wide change initiatives.
Key Contribution:
 Formed and streamlined HR department processes and developed related organisational structure; enhanced efficiency level by strategising incentive and bonus schemes, and developing employee handbook and performance management system.
 Led and timely completed special projects related to pay equity, ISO 9001, and employee engagement survey. Increased employee engagement by 20% in three years.
 Conceived and materialised a 360 performance management system to boost employees and organization effectiveness.
 Retained and motivated talents by developed and implemented a compensation and benefits structured based on job description and points factors methodology taking into consideration internal and external equity.

HR & Administration Supervisor في The Commercial & Industrial Co.

• الأردن - عمان
• يوليو 2008 إلى يناير 2011

- Oversaw companywide HR operations, including but not limited to recruitment and selection, training and development, performance management, payroll administration, and personnel management.
- Ensured uninterrupted operations of the organisation through proactive administrative support. Conducted training need assessment by co-ordinating with departmental managers and accordingly led trainings.
- Collated and archived records of personnel, turnover, performance appraisal, and absenteeism. Supported the development of employee job description, also processed staff’s leaves/vacations as per company policy.
Key Contribution:
 Studied organisational culture for formulating employee manual covering company policies, disciplinary procedures, and all needed information for new employees.
 Improved business performance by developing and executing motivation survey.
 Collaborated with health insurance companies and Social Security Corporation to register and/or remove an employee while ensuring timely payment of premiums.

Personnel Officer في The Commercial & Industrial Co. (Ford & Suzuki)

• الأردن - عمان
• يناير 2006 إلى يونيو 2008

Executive Assistant for the Director General في Jordan Petroleum Refinery

• الأردن - عمان
• أغسطس 2003 إلى ديسمبر 2005

Executive Assistant , Medical Representative, Sales Operations في Nobles Drug Store

• الأردن - عمان
• نوفمبر 1996 إلى يونيو 2003