Samah Amer, Business Application support Sr Analyst

Samah Amer

Business Application support Sr Analyst

Rua AlMadinah Holding Co

Location
Saudi Arabia - Dammam
Education
Bachelor's degree, Computer Science
Experience
15 years, 5 Months

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Work Experience

Total years of experience :15 years, 5 Months

Business Application support Sr Analyst at Rua AlMadinah Holding Co
  • Saudi Arabia - Medina
  • My current job since March 2024
IT Specialist at Our Habitas Al Ula
  • Saudi Arabia - Ula
  • July 2022 to February 2024
IT Administrator at Dammam Private Medical Complex
  • Saudi Arabia - Dammam
  • December 2015 to July 2022

System administrator.
-Installation and maintenance of the system at end-user computer.
-Creating backup copies of the data base
-Involved in the support, maintenance and development of systems.
-Carrying out design, construction, review and defect analysis activities.
-Responsible for database design and development as work require.
-Defining and generating report designs using oracle report and oracle BI.
-Develop software in accordance with agreed design with consideration for usability, software quality and future maintenance.
-Liaise with contractors or external suppliers and clearly communicate technical issues
-End-user training
-Producing and updating relevant documentation.
Key skills and competencies:
-Experience of Oracle 11g forms and report builder and Oracle PL/SQL.
-Ability to produce clear, documented and commented code.
-Experience in Oracle database design and development.
-Experience in Oracle BI Discoverer desktop and administrator.

IT Support:
-Responsible for diagnosing & resolving hardware, software & end users problems.
-Acting as the first point of contact for all IT & technical queries.
-Communicating with third party technical specialists.
-Using remote control software tools to provide support for other company premises
-Provide secondary support for LAN administration.

Graphic design, Website and social media:
-Working with the Digital Products and Platform Manager to improve web sites
-Designs, maintains and manages Internet web sites which provide public business information.
-Designs, maintains and manages business social media account.
-Assigned, edited, and wrote content.
-Built social media calendar, posts, advertising and promotions across social media platforms and blogs.
-Developed and executed specific digital and social integrated marketing campaigns.
-Design all corporate related prints, profiles, E-forms, social Adv., presentations and events publications.
Key skills and competencies:
-Experience in Bulehost dash and WordPress dashboard.
-Design and manage forms using formidable forms.
-Graphic design tools.

Freelance graphic designer at Afaq Al Jazeerah
  • Saudi Arabia - Dammam
  • August 2015 to September 2015

Design first edition of "Gulf Industrial Directory"; and prepare final layouts for printing (Color separation and montage)

Senior Graphic Designer at Al Mutawaa Printing Press Co.
  • Saudi Arabia - Dammam
  • March 2012 to August 2013

- Meeting with the clients to discuss the business objectives and requirements.
- Generate ideas & creative concepts that suits the clients' requirements .
- Lead the discussion with the client for all the samples of the artwork.
- Prepare final layouts for printing (Color separation, montage, packaging die-cut).
- Prepare notes and instructions for production manager.
- Create new ideas for the clients' products through brainstorm sessions & ideas development.
- Stationery, magazine, books and packaging design.

Junior Graphic Designer at Future Channels
  • Saudi Arabia - Eastern Province
  • April 2010 to October 2010

- Design and direct "Gulf Houses" magazine.
- Design and direct annual issue of “Bride” and “Al Ahsa” magazine.
- Photo editing and manipulation.
- Articles searching and arrangement.
- Prepare final layouts for printing.

Graphic Designer at Saudi Technology
  • Saudi Arabia - Eastern Province
  • August 2006 to May 2008

- Corporate identity design, includes but not limited to: Logo, brand design, stationery design and marketing tools... etc.
- Meeting the customers starting from marketing to prints delivery.

Computer Programmer at Dammam Medical Dispensary
  • Saudi Arabia - Eastern Province
  • December 2003 to July 2006

- Make dispensary requirement program.
- Design dispensary requirement documents and prints
- Design and make manual books
- Computer maintenance.

Computer Teacher at New Horizons Center
  • Saudi Arabia - Eastern Province
  • December 2002 to February 2003

Teach Microsoft office, introduction of internet, internet explorer, Arabic typing

Education

Bachelor's degree, Computer Science
  • at Zarka Private University
  • September 2002

80.1%

Specialties & Skills

Packaging
Graphic Design
Adobe Photoshop
Adobe Illustrator
Adobe Indesign
Vb Programmer
Adobe Photoshop
Adobe Illustrator
Microsoft Office
Adobe Indesign
Oracle Forms
Oracle Reports

Languages

Arabic
Expert
English
Expert

Training and Certifications

Adobe Illustrator Course (Training)
Training Institute:
Geneva Cultural Center
Date Attended:
November 2007
Maintenance Hardware of PC (Training)
Training Institute:
Zarka Private Uni. - Community Service Center
Date Attended:
January 2001
A Developer 200 (form and reports) (Training)
Training Institute:
Zarka Private Uni. - Community Service Center
Date Attended:
May 2001
Web Page Programmer (Training)
Training Institute:
Education Cultural Center
Date Attended:
June 2003

Hobbies

  • Paper quilling, Paper sculpture, reading