General Manager
AFRICANO
Total years of experience :12 years, 0 Months
Management of a project -
Dedicated to the details.
Leaders by nature.
Coordinating resources.
Management of relationships.
Organizing events.
Skills in active listening.
Prompt on etiquette and professional responsibility has a well-defined manner of engaging with various
persons.
Skills
- Interpersonal Skills -
Social Media Management
Developing social media strategies with the aim of increasing brand awareness and
customer engagement
Analyzing the long-term needs of the company’s social media strategy and offering
quarterly reports to the management and executive teams, outlining any necessary
changes to the overall digital marketing plan
Creating captivating content for an organization’s social media sites, which may include
writing blogs, articles, posts, and multimedia content
Staying up-to-date with the latest social media trends and digital technologies
Developing monthly reports on emerging social media trends that will be submitted to
the management and executive teams
Developing and overseeing competitions and campaigns to draw attention to a brand
Monitoring and responding to customer feedback, comments, and social media posts
Managing a social media team and guiding junior members
Liaising with other departments and creatives to create a holistic and effective online
marketing strategy
Training Instructor
Provide occupational training that suits their existing aptitudes
Help clients choose a field or career to pursue
Help develop training materials
Perform skills assessments
Track student progress
Provide video courses using video editing techniques where it can be uploaded to the website
Build a dedicated platform for the course to simplify easy access to the training materials
Directs, operates, and administers travel programs.
Assist clients with their travel plans and itineraries.
Researching travel deals and evaluating prices and services.
Preparing travel budget reports.
Providing upscale customer service in all related travel departments.
Managing the company and ensuring smooth operations of the company.
Maintaining positive relationships with vendors of direct travel, such as car rentals,
hotels, and airlines.
Negotiating preferred rates with vendors of direct travel.
Planning travel accommodations, booking flights, hotels, car rentals, and coordinating
activities.
Ensure the highest standard of customer service is provided to Emirates
customers, provide them with details on Emirates fares and actively issue
online tickets and sell related products by identifying customer needs through
rapport building, actively seeking out sales opportunities, and promoting all
Emirates related products.
Ensure set service quality levels are achieved for all customer interactions
Issue Emirates tickets to customers ensuring that all necessary airline rules
and regulations are incorporated and that the customer request is met in order
to provide them with excellent service. Highlight to customers the relevant
requirements covering their journeys such as passport, visa & health
requirements, and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to
customers on all products and services such as Skywards membership, Dubai
stopovers, hotel bookings, and upgraded fares.
Keep abreast of Emirates Group news and updates to ensure relevant
professional and company standards are maintained.
Handle customer requirements/requests professionally ensuring minimum complaints.
Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
Support staff and customers to resolve difficult issues/problems pertaining to reservations and
ticketing, on daily basis.
Arranges reservations and routing for passengers. Utilizing the Amadeus system to make the
booking for passengers.
Issue tickets and quote correct fares to customers.
Assigns specified space to customers and maintains a computerized inventory of passengers
spaces availability.
Minimize customers waiting time to two minutes.
Prepare staff roster to ensure proper distribution of manpower.
Guide and support staff and keep them updated with relevant changes in the industry and Qatar
Airways products/services.
Investigate complaints to define and correct weak areas.
Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive
contribution on daily basis.
Provide last minutes assistance for Go-Show passengers at Doha International Airport
Senior Reservations and Ticketing Agent - Qatar Aviation Services
To preserve efficiency and responsiveness to needs, I established,
implemented, and optimized internal policies.
Assessed supplier risk management in order to evaluate the travel and
tourism program for senior management's planning purposes.
By connecting successfully and creating communication best practices, I
was able to coordinate all companies, Company executives, and site
leadership teams.
Internal operational standards and productivity targets were managed
Managing all aspects of travel operations including reservations,
ticketing, travel coordination, and customer support. As well as
handling tour assignments.
Overall control over day-to-day operations. service-oriented with
strong multi-tasking skills.