Bayt.com
samah osman, IT Specialist

samah osman

IT Specialist

resalasoft

Lieu
Egypte - Le Caire
Éducation
Diplôme supérieur, Computer Science Department
Expérience
7 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 2 Mois

IT Specialist à resalasoft
  • Egypte
  • janvier 2017 à mars 2020

• Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
• Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.
• System administration.
• Windows server 2003/2008/ 2012/ 2016.
• VMWare, Ghost, Adobe.
• Firewall TMG.
• Networking: LAN/WAN, TCP/IP, VPN, CAT 5, Ethernet, Routers.
• Application support.
• Troubleshooting remotely and fixed issue.
• Perform daily backup.
• Install oracle XE 112.
• Install java (Runtime).
• Create schema on oracle.
• Grant schema.
• Import and export dmp.
• CRM work for customers (customer relation management )
• Create a knowledge base to help new people work as a document.

IT Help Desk | MORE TECH COMPANY à MORE TECH COMPANY
  • Egypte - Le Caire
  • mars 2015 à janvier 2017

Investigating and implementing ways of reducing calls to the Help Desk.

Ensuring that all call details are captured and entered in the logging software.

Updating support documentation.

Answering & responding to all calls & requests within agreed timescales.

Keeping customers updated as to progress.

Provide troubleshooting and configuration support for client desktop and Networking environment.

Technical Support Engineer à EXCEED CONTACT CENTER ACCOUNT TE DATA
  • Egypte - Le Caire
  • février 2013 à décembre 2015

Receiving incoming calls and providing technical
support to ADSL problems.

ADSL Troubleshooting and fixed line issue.

Ensuring that all ADSL support calls and tickets are logged correctly.

Responsible for wired and Wireless router configuration and troubleshooting.

Escalating calls and issues where necessary to senior managers & team leaders.

Éducation

Diplôme supérieur, Computer Science Department
  • à Cairo University Faculty of Graduate Studies for Statistical Research Computer Science Department
  • juin 2013

UP to now student in the Masters, (Cairo University Faculty of Graduate Studies for Statistical Research Computer Science Department). Pre master in Computer Science , Cairo University. Diploma in Computer Science, Cairo University Grade: Good Bachelor of Information Systems Cumulative Grade: High Good.

Baccalauréat, Administration And Information Systems
  • à Al-Abbasiya Institute for Computers and Commercial Sciences
  • mai 1998

Bachelor of Information Systems Cumulative Grade: High Good.

Specialties & Skills

N+
+Endorse 0
MCSE
+Endorse 0
CCNA Security
+Endorse 0
CCNA
+Endorse 0
ITIL
+Endorse 0
VMWare, Ghost, Adobe.
+Endorse 0
Troubleshooting remotely and fixed issue.
+Endorse 0
Perform daily backup.
+Endorse 0
Firewall TMG
+Endorse 0
ccna
+Endorse 0
mcse
+Endorse 0
Windows server 2003/2008/ 2012 / 2016
+Endorse 0
Operating Systems: Windows XP/NT/Vista/win 7/ win8 / win 10
+Endorse 0
Software Applications: MS Suite (Word, Excel, PowerPoint, Access).
+Endorse 0
System administration
+Endorse 0
Networking: LAN/WAN, TCP/IP, VPN, CAT 5, Ethernet, Routers
+Endorse 0

Profils Sociaux

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Facebook
Facebook
facebook.com/samah25

Twitter
Twitter
twitter.com/samahmo60695855

Langues

Arabe
Langue Maternelle
Anglais
Expert

Adhésions

Egyptian Programmers Syndicate
  • Egyptian Programmers Syndicate
  • June 2017
Trade union
  • Trade union
  • August 1999

Formation et Diplômes

Basic life support and first Aid (Certificat)
Date de la formation:
August 2018
Valide jusqu'à:
August 2020
Css (Formation)
Institut de formation:
youtube
Date de la formation:
January 2019
Durée:
10 heures
Java script (Formation)
Institut de formation:
youtube
Date de la formation:
December 2018
Durée:
12 heures
HTML V4 & V5 Course. (Formation)
Institut de formation:
youtube
Date de la formation:
November 2018
Durée:
20 heures
SQL knowledge. (Formation)
Institut de formation:
youtube
Durée:
15 heures
Computer maintenance cycle of the National Center for Research (Certification). (Certificat)
Date de la formation:
February 2009
Cycle c + + from the Cairo University Faculty of Graduate Studies for Statistical Research Computer (Certificat)
Date de la formation:
October 2010
Training Maintenance &Network (Certification). (Certificat)
Date de la formation:
June 2014
Cycle computer networks, the National Center for Research (Certification). (Certificat)
Date de la formation:
March 2009
CompTIA N+ (Formation)
Institut de formation:
youtube
Date de la formation:
July 2012
CompTIA A+ (Formation)
Institut de formation:
youtube
Date de la formation:
March 2012
(CH) Ethical Hacking. (Formation)
Institut de formation:
IT share
Date de la formation:
April 2014
Course ITIL Foundation (Formation)
Institut de formation:
IT share
Date de la formation:
October 2018
CCNP Security (Formation)
Institut de formation:
IT share
Date de la formation:
October 2016
Durée:
40 heures
ICDL (University of Cambridge) (Certificat)
Date de la formation:
March 2012
Effective time management for professional (online Udemy certification). (Certificat)
Date de la formation:
October 2022
Computer networks and information (online Udemy certification). (Certificat)
Date de la formation:
July 2022
Security of computer networks and information (online Udemy certification). (Certificat)
Date de la formation:
July 2022
Machine Lerning Diploma (online Udemy certification). (Certificat)
Date de la formation:
June 2022
Cyber security in 90 minutes (online Udemy certification). (Certificat)
Date de la formation:
July 2022
PMD (introduction to project management development online Udemy certification (Certificat)
Date de la formation:
October 2019
PM (professional conduct online Udemy certification). (Certificat)
Date de la formation:
October 2018
Machine Learning and Deep Learning (online Udemy certification). (Certificat)
Valide jusqu'à:
September 2018
MCSA (Certification). (Certificat)
Date de la formation:
December 2016
CCNA security (Cisco Certification Network Association). (Certificat)
Date de la formation:
May 2017
Valide jusqu'à:
May 2020
CCNA (Cisco Certification Network Association). (Certificat)
Date de la formation:
May 2014
Valide jusqu'à:
May 2017

Loisirs

  • Reading
    I read technology magazines in order to keep abreast of upcoming developments and technologies and a
  • volunteer work
    and volunteer at the Resala Charity Association. I enjoy traveling and trying to do so whenever I can.
  • Playing Musical Instruments
    keep fit, play guitar and enjoy music
  • Sports
    I enjoy running and swimming
  • i love to read books in various my field.
    and IT courses