Group HR Director
Arafa Group
مجموع سنوات الخبرة :22 years, 4 أشهر
ARG is one of the biggest fashion retailers in Egypt with 40 stores across the country representing 5 different brands
• Manages & develops HR department with all its functions to ensure effective delivery of all HR services
• Set, implement and monitors annual HR Budget in co-operation with all concerned stakeholders.
• Established management training program and High potential program to guarantee the continuous flow of Talent from within.
• Established ARG succession planning program.
• Identify learning trends by conducting an organization-wide learning needs analysis.
• Set annual training scheduling based on learning requirements.
• Implementing a recruitment system that ensure attracting best calibers in a timeline to fill all vacancies by using internal or external very cost effective sources.
• Created and implemented all HR policies and procedures that are aligned with and supporting business strategic objectives. I.e. attendance, recruitment, promotions, annual increase, monthly incentive, employee of the month, rehire …..Etc.
• Ensure compliance with laws and regulations, and monitor adherence to internal policies and legal standards
• Renewing medical insurance service.
• Turnover trend analysis and set action plan to minimize it.
• Resolve employee relations issues; conduct thorough and objective investigations when necessary
• Managing HR administrations (Time and Attendance, Absence Management, Payroll inputs, onboarding, terminations, HRIS entries)
• Conducted salary survey and recommends new competitive pay scale as per set budget for both Arafa & classic staff.
• Selected, and implemented our HR System.
• Maintains employee benefits programs
• Developed, & implemented performance appraisal system.
• Managing 35 stores with regards to all HR functions.
• Make sure that all policies and procedures are perfectly communicated to all staff
• Supervise the recruitment and selection process for all vacant positions ensure that all recruitment and selection activities are carried in the most cost effective and timely manner and in accordance with the prescribed HR policies and procedures and approved manpower budget.
• Identify and assess internal potential of talent within my area to ensure high potential talents within the company are considered for new vacant roles as the first place before external hiring.
• Ensure that all new hires have smooth on-boarding in their respective areas of employment after completing all hiring formalities.
• Work closely with all Functional Heads / Managers to effectively identify key training and development needs of their respective department personnel.
• Liaise with Training & Development in implementing cost effective learning and development programs both in-house and external to enhance the staff capabilities as part of their Individual Development Plan.
• Manage employee relations and disputes and act as a main point of contact in resolving issues and disputes that arise during the course of employment in consultation with the Legal Department.
• Ensure that all staff related services are provided on a timely basis and with the highest of standards.
• Managing Payroll function of my area in providing timely information on all necessary changes, adjustments, addition of new employees, resignations, overtime payments, leave etc. to ensure payroll processing.
• Liaise with the Government Relations for the timely issuance / renewal of employee work permit, medical formalities, …..etc.
• Build the capability of staff reporting into by providing on time regular feedback on performance and identify areas of improvement / reinforcement
Managing an organization of 1300 head count (Head Office, Central Warehouse & 44 stores)
• Managing, developing and promoting HR department with all its sections recruitment and sourcing, compensation and benefits, personnel, social insurance, and training and development.
• Planned, managed and implemented the opening of 9 new stores.
• Implement company strategy as set by the corporate office in Riyadh.
• Make sure that overall administration & coordination of HR plans and programs are realized.
• Conducted salary survey and recommends new salary scale as per market trends.
• Revising medical insurance contract, getting new offers, signing and managing the contract to make sure best medical service is applied.
• Set annual HR budget.
• Conduct store visits to meet employees, listen to their issues, and resolve them.
• Developing, revising, and recommending all HR policies & procedures.
• Make action plan to minimize turnover percent especially for blue collars staff.
• Creating and implementing massive recruitment plan to make sure all needs for new stores are satisfied
• Manage employee relations and disputes and act as a main point of contact in resolving issues and disputes that arise during the course of employment in consultation with the Legal department
• Act as advisor and consultant to Managers
• Supporting the overall business through developing & implementing the right talent acquisition system.
• Proposing effective Learning & Development initiatives based on the Training Needs Analyses and overseeing the implementation of the programs and monitor the results of completed training activities.
• Initiating new recruitment sources that fit blue & white collar calibres.
• Specifying minimum criteria for all positions to be followed in order to make sure that only the right calibre is hired
• Updating our salary scale to be competitive to the market.
• Meeting manpower needs of 68 stores all over 11 governorates.
• Sourcing a number of 80 managers & supervisors to be enrolled in a training program to be able to manage their section within 3 months.
• Act as a trusted advisor on all HR functions with a keen understanding of the business so as to implement HR strategies and practices.
• Selecting local Training Providers and negotiate contracts on yearly basis
• Conducts staff survey in our stores to get to know our employees level of satisfaction and assist in setting action plan to handle all the complaints.
• Supporting the overall business strategy and help the business growth through recruitment of the right talent and development of existing staff.
• Approve the selected Recruitment Vendors and sign off negotiated contracts
• Developing & implementing internal promotion system & succession planning.
• Setting development programs for employees with promotional plans and make sure it is implemented.
• Opened five hypermarkets & deployed more than 1000 candidates to our branches in GCC countries.
• IRS (Internal Recruitment System) - ensure that all vacancies are posted on the Internal positing website before the search can be external extended and that the recruitment process is managed in compliance with existing policies
• Approve all cross country manpower transfers
• Support in other HR related projects (e.g. Competency Framework, Performance Assessment process review)
• Managing Performance appraisal system for the whole country.
• Updating our salary scale to be competitive to the market.
• Proposing effective Learning & Development initiatives based on the Training Needs Analyses and overseeing the implementation of the programs by monitoring the performance of the Training vendors and the results of completed training activities.
• Selecting local Training Providers and negotiate contracts on yearly basis
• Ensure that selected service providers correspond to the company needs, review regular the performance and renew or cancel existing contracts based on the performance review
• Developing and Audit process for the performance of Vendors (Recruitment / Training) in order to evaluate their performance
• Maintain, review and update company recruitment website.
• Fulfilling staff & managerial needs for 3 new opening hypermarkets; using internal & external sources.
• Filling Carrefour manpower needs in GCC. Deployed more than 1000 candidates.
• Handling deployment process for candidates; interviewing and assessment, offer signing, medical checkup, needed docs for visa processing and finally joining dates.
• Review, develop and implement recruitment process and guidelines and ensure standardized interviewing system.
• Develop job descriptions and employee specifications.
• Market survey to know position of our salary scale in the market.
• Assist GM HR in updating our salary scale to be competitive with the market.
• Searching for creative recruitment sources especially for positions that needs high technicality as in the Market department.
• Building pipeline of quality candidates to fulfill all hiring needs
• Arranging for employment fairs and advice with regards to all advertising materials used so as to boost our company image.
• Collect HR reports to generate HR presentation, showing key performance indicators.
• Make sure that Internal posting system is maintained and implemented.
Responsibilities
• Managing all HR operational activities within the store.
• Managing entire recruitment process within the store through mass hiring campaigns, head hunting, referrals and network.
• Successfully completed entire new store hiring with a head count of 286 employees in a timely manner covering diversified departments such as dry food, fresh food, non food, administration, sales and blue collars.
• Supervising all personnel activities covering:-
- Maintaining employees files
- Ensuring timely delivery of all hiring documents to comply with labor law and company policies & procedures.
- Supervising social insurance and labor office communications.
• Preparing and administrating monthly payroll for both outsourced and Makro store employees as per attendance system.
• Maintaining and updating staff data base, medical insurance, …. Etc.
• Using SAP program to run the monthly payroll and upload all staff data.
• Monitoring training activities through aligning with the training section at the Head Office.
• Conducting Market salary survey to assure that Makro salaries are competitive
• Observing staff appearance to make sure that they are following the hygiene standards of the company and that their attitude is satisfactory for the customers.
Managing recruitment activities of my clients in different fields; manufacturing, construction, fast food, retail business, Oil & gas ….etc
• Managing clients recruitment activities till final selection and deployment.
• Writing job adv. and advice best time and place for posting the adv. to ensure good response.
• Screen received resumes, interview shortlisted candidates and make selection recommendations for my clients
• Implement and supervise hiring process.
• Analyze market trend and discover valid sources of potential candidates.
• Managing mass recruitment campaigns.
• Increasing database by assist in implementing a project for classifying more than 40, 000 CVs into an average of 48 categories.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Conduct salary surveys requested by the clients.
• Select and recruit best candidates who meet company standards to ensure that manpower structure is achieved and maintained within the set salary budget.
• Prepare an accumulative pending CVs for an automatic replacement of resigned staff.
• Study reasons behind resignation and figuring out staff turnover.
• Writing job description for all the store team members.
• Follow up with personnel unit at the Head Office to make sure that all newly recruits has submitted their hiring documents. Following up time attendance, annual leaves, sick leaves ….. etc.
• Prepare weekly and monthly reports required by HR as well as operation department related to sales versus budget, turnover, recruitment and training.
• Investigate and report any theft cases to the direct manager and security manager to take appropriate action.
• Investigate suspended staff for different reasons, either theft cases or any illegal procedures.
• Train new joiners and existing employees to make sure that their performances match the company standards and set procedures.
• Check staff appearance and uniforms to ensure that they follow the cleanliness and hygienic standards of the company and also staff behavior
HR Management
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