Helpdesk Coordinator
Reliance Facilities Management
Total years of experience :5 years, 6 Months
• Well versed in managing multiple line phone system and handling multiple incoming and outgoing calls simultaneously.
• Excellent knowledge of administrative and secretarial procedures.
• Manage executive filing and data management system ensuring timely and accurate document control.
• Responsible for the documentation, filing, scanning and typing specific documents.
• Giving updates to the Client regarding on the work progress and completion through calls and/or mails.
• Committed to provide exceptional customer service to clients and coworkers.
• Preparing Quotations, LPOs and Invoices
• Handling and monitoring petty cash transactions
• Prepare and assist in making Maintenance Contract
• Prepare and assist in scheduling of daily works
• Knowledge in using CAFM Software and Sage Accounting Software
1. Responsible in handling incoming calls from the clients.
2. Doing time schedules of all technicians.
3. Making reports and updates in excel sheets, MS word and EAM (Entry Access Management)
4. Making quotations and proposal.
5. Calling all clients for updates and feedbacks.