Customer Care Specialist
Deliveroo
Total years of experience :17 years, 3 Months
Actively monitoring orders placed via Deliveroo up to completion
Answering inbound calls from customers, riders and restaurants
Proactively liaising with riders and restaurants to ensure orders run smoothly
Providing feedback to relevant departments to help improve our customer experience
Investigating and resolve customer complaints and queries
Responding to customer issues via email and phone
• Performs administrative support to the Director and Admin Supervisor
• Answering telephone calls, receiving and directing visitors
• Registering clients, checking and giving results for IELTS exams, emails, and filing, software skills (Microsoft Office, Access file, Internet, Nero)
• Resolves all Microsoft customers inquiries
• Handles changes / update in all customers Microsoft account
• Offer new products / Up selling
• Handles Billing / Retention / Refund for Microsoft customers
Giving high standard customer care and service
Responsible for providing accurate information to the customers in response to inquiries about the services and to handle, resolve complaints
Responsible for overall branch operation includes registration, account clearance, scheduling of classes for customers / students
Directly reporting and assisting all request of the Sales Manager
Preparing and consolidating all requests from the Al Ahli branches. (13 branches)
Work in partnership with Registration, Accounts, IT, Purchasing, Booking and Scheduling department for all request of the branches.
Arranging all new admissions, Re - open file, learning permits, test booking (Assessment, Knowledge, Internal and Road test), log sheets, signal charts, contract papers, flyers, file folders, pick and drop, messenger request and office supplies.
Interact with Customer Service department for all change schedule and change category for all branches. (Change Road test and Knowledge test)
• Collect payments from American Express customers (Charge Off Accounts)
• Create a payment arrangement scheme
• Tailor fit payment arrangement according to their income
• Create a daily, weekly & monthly collection reports
• To give first rate customer service for Cincinnati Bell consumers
• Create a daily, weekly & monthly reports
• Resolve all Cincinnati Bell customer’s email inquiries
• Handles Escalated Calls and Correspondences
• Create a daily, weekly & monthly reports
• To provide excellent customer service for HSBC clients
• To give fast solutions and appropriate actions regarding Citibank cardholders inquiries.
June 1997 – March 2001 | Mass Communication Major in Broadcasting Centro Escolar University | Mendiola Manila