HR Manager
RAKA Design
Total years of experience :13 years, 3 Months
• Handle the recruitment process starting from Man power plan, posting vacancies, screening, selecting and interviewing till short listing & job offering.
• Maintaining a candidates resumes’ pool with performing periodic interviews to prepare potential candidates of required candidates through the year and according to yearly man power plan.
• Assist General Manager in strategic planning, Organization Development, & salary structure.
• Responsible for employees files and renewing contracts
• Preparing & updating staff’s job descriptions & company’s organization charts.
• Preparing employees objectives’ and handle appraisals’ openings, quarterly reviews & end of year closing.
• Preparing Training needs analysis according to last year appraisal and the company’s training plan for training & development programs.
• Communicating with service providers for courses preparations and organizing company’s trainings and seminars till finalizing training evaluation.
• Preparing the HR letters and the Experiences certificates
•Handling Recruitment Process starting with filing job analysis form with the department manager requesting new hire, Then posting the vacancy through different methods, screening resumes process, selecting qualified candidates and perform over phone interviews and schedule face-to-face interview dates with them, Ending with assisting the HR manager in selecting the most qualified candidate from the shortlisted and informing the selected candidate with the appointment documents needed.
• Handling the recruitment process for our company projects outside Egypt (Morocco, South Africa, and India) either by coordinating with foreign recruitment agencies or by headhunting candidates from selected companies requested by the top management.
• Handle travel arrangements for company employees (including the top management). Starting From applying for visas, ending with hotel reservations and issuing travel tickets.
• Creating new ID access cards for new employees.
• Responsible for updating the employees’ files and creating a filing system to ease the access to each file.
• Preparing the HR letters and the Experiences certificates.
• Assist in the appraisal process and in identifying and assessing the employees training needs.
• • Responsible for updating the Organization chart and preparing a monthly report headcount ( hiring, resignation and internal transferring)
HR Assistant (part time for 3 months)
- Searching, screening & filtering resumes in order to short list qualified candidates using the appropriate recruitment channels.
- Arrange phone interviews and recruitment schedule as requested.
- Answering the candidate inquires regarding job offers and the company policies.
- Preparing and updating all the required HR forms, as vacation requests, movement reports, and warning letters.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Complete forms in accordance with company procedures.
• Make copies of correspondence or other printed material.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
Answering SirusXm Customers incoming Calls Regarding any technical problems they are having while using radio service or any other problems they are having with their bills or any bill inquiry and adding customers payments to their accounts to achieve high customer satisfaction and exceed customers expectations.
Calling customers in Germany and make contracts to provide them with our service.
ITI Summer Training Program covering : 2011 • Interviewing skills • Voice and Accent skills • Email writing skills • Customer service How to handle phone calls within call center . Business phone Etiquette • Business English communication and negotiation skills in the business world • Computer skills ( Ms-Office , Internet Browsing , keyboard skills ) • Aptitude and Numerical skills • Analytical and problem solving skills • Presentation Skills.