Samaruzzaman Mohammed

Work Experience

Total years of experience :13 years, 11 Months

Senior Technical Support Engineer at Inpress Hakuhodo Advertising

United Arab Emirates - Dubai
December 2014 to May 2017

Directed and efficiently managed the Information Technology, training & development, Recruitment & Selection, and reported to the GM.

 Installing, Configuring and Administering Microsoft Windows 2012.
 Configuring Active Directory Services Structure in Windows 2012 Network.
 Managing User Accounts and Group Accounts in Windows 2012 Environment.
 Configuring Network Services like DNS, DHCP, Web Server
 Control access to files, folders and printers by using permissions.
 Maintaining file, folder and user level security.
 Configuring Resources and Managing Their Resources.
 Installing and configuring Terminal Services.
 Configure and manage file system.
 Installation and Configuration of Patch Panels, Racks, Switches and Routers.
 Maintaining Space of Mailbox, Applying Quota on Mailbox.
 Installation, configuration and deployment of VMware products such as VMware Workstation, VMWare Fusion (on Mac), Parallel Desktop products on Mac machines.
 Installation & configuration of Apple-based servers & systems like Mac Pros, iMacs and MacBook Pros.
 Troubleshooting administering & maintaining LANs, MAC OS X etc.
 Creating, Managing, Configuring, and troubleshooting of MS-Outlook 2007/2016, Outlook for Mac, and for Apple based Mail.
 Managing Installation of SQL Database and taking backup of database in local drive as well as external
 devices.
 Managing & administering installations of new NAS Storage and QNAP devices.
 Administering & managing application softwares like Filemaker, Suitcase Fusion, Adobe Creative Cloud etc
 Design and Implement Database Backup, Restore & Disaster Recovery Strategy.

Selected Accomplishments:
 New hardware deployment for sister-concern company “Byblos Roads & Marking”
 Managed to provide excellent remote support while on vacation and administering the server & backups 24x7.

Technical Support Engineer at Inpress Hakuhodo Advertising

United Arab Emirates - Dubai
February 2009 to November 2014

Function as a Technical Engineer/project controller, responsible for troubleshooting and administering PCs, effectively directing & setting the project in the correct route, reported to the IT Manager.
 Providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptops, LAN, and remote systems.
 Responsible for the maintenance of the computer network
 Making contacts with vendors and providing the best cost-effective solutions
 Fixing any damaged computer equipment (external/internal damage)
 troubleshooting any computer errors or equipment issues
 training other employees for specific duties
 resolving telecom/PABX issues as they occur
 Installation & maintenance of PCs, Macs, Printer and networks

Selected Accomplishments:
 New hardware deployment for call center project
 Completed an unfinished project from predecessor
 Training employees for call center operations and call-handling etc.
 finished a 6 months’ project 30 days before deadline
 Best Employee of the Year, 2010
 Consolidated two projects into one budget creating economic efficiency.

IT Executive – Database Specialist at Inpress Hakuhodo Advertising

United Arab Emirates - Dubai
December 2006 to January 2009

Function as a Database Specialist, responsible for recording customer information & keeping separate databases for clients Panasonic Middle East & Nestle Middle East FZE. Implementing proper database backups and generating reports, sharing and mapping information, reported to the IT Manager.
 Developed new database system to efficiently compile and analyze large volume and variety of client data; new system significantly reduced time required to complete monthly, quarterly and annual reports
 Create and enter customer information and relevant details as per client requirements.
 Proven ability to meet strict deadlines, ensure accuracy of work and manage conflicting demands effectively.
 Responsible for data mapping, data cleansing & data integration from Excel to the CRM system.
 Extract data from Excel, analyze for accuracy, remove replication and integrate within the CRM.
 Collaborate with internal data owners to resolve issues with inconsistent data.
 Maintaining SQL databases with Microsoft Access tables and finding results with SQL queries.
 Extensive knowledge of master data & perform data analysis for generating reports on periodic basis.
 Create and manage Standard Operating Procedures (SOP) as it pertains to database entries.

Selected Accomplishments:
 Awarded for quickly creating/updating customer information in the CRM software.
 Completed an unfinished project from predecessor.
 Awarded for web researching and data gathering.

Customer Support – Service at Creative Computer Solutions

India - Hyderabad
March 2003 to July 2006

 Able to resolve common computer hardware issues for staff and clients in resource center.
 Provide service to customers via telephone and email.
 Respond to all inquiries within 24 hours.
 Successfully reorganized call escalation protocol.
 Distribute mail and interoffice memoranda.
 Scheduled and coordinate meetings, appointments, and travel arrangements for managers.

Education

Bachelor's degree, Computer Applications

at Osmania University
June 2002

I did Bachelors in Computer Applications (BCA) with 75% marks. BCA is 3 year graduation degree course generally for those students who wants to learn Computer languages and software engineering. It is a technical degree that prepares students for a career in the field of computer applications and software development. BCA degree course will make learn:- Programming (C, C++, Java, .Net, PHP, Vb etc) Networking subjects (data communications, computer networks etc) Maths(CONM, discrete mathematics etc) software engineering (SAD etc) system software (compiler design etc) and many more…