Sampaguita Cruz

• Maintains human resources hard copies records and data entry using SQL server system for new hires, transfers, terminations, changes in job classifications, tracking vacation, sick and personal time.
• Monitor scheduled absences such as holidays or travel, sick and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
• Responsible and monitor the employees daily attendance working on different sites and the two factories by coordinating with the time keepers and the site Managers.
• Monitor employee's residence permit, expiration by providing the updated record to the PRO at least two months before the expiration date.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; conduct initial interview with applicants on consistent set of qualifications and arranges management interviews by coordinating schedules.
• To provide advice and guidance on all aspects of the Human Resources function relating to recruitment and selection matters and associated terms and conditions
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
• Periodically updates the Visa Log to track visas received/rejected. Upon receipt of new visas from PRO, immediately send copies to the Recruitment Agency.
• Acts as a resource for Plant Payroll/HR contacts to ensure their understanding and compliance with benefit and HR policies and regulations. Keeps management advised of potential problem areas and recommends/implements solutions as appropriate.
• Handles employee's Insurance policy by monitoring the records.
• Track Manning Roster and update everyday then report to the Manager on the final outcome.
• Upkeep in maintaining staffing documents/personnel’s files/filing.
• Making Offer Letters, correspondence such as internal memo, internal announcement & business letters

• Handles Hotel Booking and Airline Ticket itineraries for staffer and guest.
• Maintain and update the Hotel and Airline tickets spreadsheet including preparation of report.
• Update the arrival and departures monitoring spreadsheet.
• Communicate and send airline tickets to travellers via e-mail and ensure compliance of travel policies and procedures are well informed.
• Coordinate with Finance with regards to the received invoices from travel agency for reconciliation of records.

August 16, 2011 to Present
PAYROLL CLERK
• Handles TACSWACAA and Middle East Office Project on payroll processes using JAMIS and AS400.
• Processes payment and deduction entry on the update checks (bonuses, insurances, reimbursement and other payment).
• Attends to all employees' requirements through prompt and courteous service satisfaction, be able to communicate and understands their needs and query.
• Review new hire information with complete documents to insure all details are correct through coordination with the HR Department.
• Process payment based on the PTF receives from HR Department concerning salary change, transfer of employees between site/departments, promotion, bonuses, vacation, gratuity, and payment transactions.
• Maintain employee payroll files requirements ensuring adequate security are taken with regards to confidential documents of significant importance.
• Process reports and prepare analysis as assigned.
• Maintain employee payroll files requirements.
• Checks missing, open, rejected timecards & send e-mail to employees and Supervisor prior to payroll posting.
• Coordinates inbound paperwork and documents for distribution between the Payroll team.
• Processes the final NACHA reports as well as the backup of Payroll files.

January 01, 2008 to 15 August 2011
HR ADMINISTRATIVE ASSISTANT
• Conducts, coordinates, arrange and scheduled weekly new hired employee orientations.
• Prepares new hires folders for incoming employees; get all the employees documents from the ITT Share point and ensure all required forms are complete and incorporated into the folders.
• Assists new hired employees to complete their paperwork.
• Perform data entry and update employee's personal information into the AS400.
• Process PTF's for cash in Leiu for HOR/Dubai/R&R allowances, New hire, housing allowances, annual gratuity payment, promotion, salary increase, change status, change job/title code, transfer & salary deduction.
• Conduct employees out processing, ensure the exit questioner and exit clearance are complete with Program Manager and Housing Coordinator's signature, ID's, badges must be returned in before signing the documents for final check out.
• Coordinates with the Al Emadi Hospital Insurance Coordinator for scheduling of employees for Pre-employment physical examination and maintain spreadsheet and keep records on the personal file.
• Track Manning Roster and update everyday then report to the Manager on the final outcome.
• Upkeep in maintaining staffing documents/personnel's files/filing

Jan 2009 to Sept 2009
TRAVEL COORDINATOR
• Liaison between designated ITT travel agencies for all travel arrangements between points or origin and final destinations of project supported by the Middle East Office (Qatar)
• Provides Programs with itinerary information for all personnel and keep updated travel report.
• Coordinate with employees and Site Supervisor for all demobilization travel and employees Home of Record or Point of Recruitment.
• Responsible for arrangement of Hotel room reservation for our guest and employees from different Projects.

January 17, 2005 to December 31, 2007
ADMIN ASSISTANT cum RECEPTIONIST
• Process request new visas for all Projects in coordination with recruiter, downloading passport copies from Webhire. Maintaining a tracking system of documents & letters to sponsor on work visas, exit letters, new residency/renewals/cancellation of residency, multiple exit permit, and release of shipment NOC. Informs project on appointment for medicals, fingerprint and eye test.
• Periodically updates the Visa Log to track visas received/rejected. Upon receipt of new visas, inform recruiting, travel and other relevant sections. Arranges for new visas to be scanned and saved in the folder.
• Photocopies all Passports, Residencies, Visas, Civil IDs, Health Cards, Drivers Licenses and all other relevant documents and file in employee personal folders and maintains document rosters for all supported programs.
• Greet visitors and escort them to the person for their appointment.
• Answer phone calls and transfer to appropriate person or department

October 7, 2000 to Jan 15, 2005
FALCON VIDEO & AUDIO / PLATINUM GROUP
P.O. Box 7636 Doha, Qatar
Tel No. +974 4446636/4320980

EXECUTIVE SECRETARY
• Responsible for the general office secretarial job likes preparing and typing Memorandum correspondence/routine letters, job offer, employees contract agreement.
• Establishes and maintains a comprehensive filing system for correspondence and other materials through its classification (e.g. by correspondence, receipts, suppliers, quotation, forms, incoming and out going faxes) including files of Staff 201 file, ensuring adequate security are taken with regards to confidential papers and documents of significant importance.
• Complete storing & filing of all records of Administration Department, Employees files, general services.
• Arranging Chairman and Manager's meetings with various clients. Includes obtaining information, documents reports, files and other materials that maybe required from various departments. Reporting to the Manager for specific meeting. Circulating materials to participants and may attend meeting to take minutes as directed.
• Responsible for organizing and distributing off all incoming/outgoing correspondence (Emails, letters, faxes, printing etc.)
• Receiving incoming calls.

April 11, 2000 to Oct. 6, 2000
DALLAH ADVERTISING AGENCY
P.O. Box 8545 Doha, Qatar
Tel. No. +974 4429920

ASSIST. SECRETARY
• Typing cash, credit & proforma invoices, quotation for Newspaper Ads, letterheads, business card & etc.
• Assistant Secretary cum Receptionist

August 1998 to March 25, 2000
TOYOTA MOTOR PHILIPPINES CORPORATION (TMP)
Km. 15 South Superhighway, Paranaque City
Service Department, Marketing Division

WARRANTY SECTION HEAD
• Conceptualize Toyota Bulletin Board Service (TBBS) mechanics for speed up the warranty Processing with the used of terminal to terminal via telephone lines to be carried out by Toyota Dealer Information Network (TDI Net) and monitors accomplished rate.
• Investigate vehicle problem encountered by Dealers and prepare evaluation study and immediate action.
• Monitors and coordinate with our Dealer network regarding warranty-processing problem and discuss with our ISD to make the necessary and immediate evaluation and action.
• Communicate with our Local Supplier regarding failed parts and prepares evaluation report.
• Process warranty claims and monitors the monthly status.
• Communicate with Toyota Motor Corporation (TMC), Toyota Motor Management Services Singapore (TMSS) regarding imported failed parts.
• Handle administrative and planning of warranty section including budget preparation for the whole year, and monitoring of team members work load, attendance and performance.

August 1992 - August 1998
TOYOTA MOTOR PHILIPPINES CORPORATION (TMP)
Km. 15 South Superhighway, Paranaque City Philippines
Service Department, Marketing Division

WARRANTY STAFF II
• Receiving of warranty claims from dealers. Process warranty claims.
• Encoding, printing and segregating of warranty claims. Monitor and encoding of returned, disapproved and unprocessed warranty claims.
• Making confirmation report and submit to our Accounting Department for payment to our suppliers.
• Monitor and summarize monthly warranty claim status from Dealer.
• Prepares quarterly audit of all unpaid warranty claims for our Dealers.

August 1990- August 1992
TOYOTA MOTOR PHILIPPINES CORPORATION (TMP)
Km. 15 South Superhighway, Paranaque city Philippines
Service Department, Marketing Division

PRODUCTION PLANNING AND CONTROL
Manufacturing Division
PPC STAFF
• Monitor in and out inventory of all raw materials, and ordering and receiving from local suppliers.
• Responsible for issuing raw materials to our suppliers for finish goods
• Maintain records for available stocks and pending orders.