سمير عبد

OIL AND GAS STEEL INDUSTRIES CO/ Salzburg, Doha, Qatar
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Produced contracts, reports, letters, and proposals for clients.
• Established culture of accountability through clear expectations and performance management.
• Negotiated contracts and product prices by collaborating with vendors and developers.
• Conducted market research and analysis to create detailed business plans on commercial opportunities, including business development and expansion.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

2010-04 - 2017-05
Hawally, Kuwait
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Applied strategic negotiation and sales closing skills to bring in 20 new accounts over 6 months.
• Negotiated, prepared and signed contracts with clients.
• Collected data and performed customer needs analysis.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships.
• Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.

2007-05 - 2010-04
, Doha, QATAR
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, rental, and towing, and customer satisfaction.
• Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated, prepared and signed contracts with clients.
• Worked with existing customers to increase purchases of products and services.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Managed over 50+ clients and customer calls per day and handled more than 20+ emails including Inquiries, quotation and receiving LPO.
• Collected data and performed customer needs analysis.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Elevated account management by predicting potential competitive threats and outlining proactive solutions.
• Leveraged strategic planning to penetrate key accounts.
• Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
• Consistently achieved top ranking in revenue and profit growth.
• Drafted and enacted agreement for development of our Product
• Maintained up-to-date knowledge of the products and performed competitor analysis.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.