Senior System Engineer
Royal Group Management
Total years of experience :18 years, 5 Months
Infrastructure Sizing and Documentation
● Preparing SoW, BRD documents, as-built documents, HLD and LLD for projects and infrastructure.
● Designed and consolidated Netbackup and Veeam Independent Environment into CommVault Data Protection and setup the DR protection
● Performed sizing off D365 Onprem Finance and Operations modules setup running on Windows environment hosted on VMware VSphere.
● Performed sizing of vSphere and Nutanix HCI environment for Tech Refresh of old Nutanix G7 hardware and design of DR replication.
Infrastructure Services:
● Managing IT services for 60+ group companies
● Designing IT infra solutions for group companies on physical virtual and cloud environments
● Implementing and Managing VMware vSphere Infrastructure including HA, DRS, vDS.
● vROPS Implementation
● Performing Tech Refresh migration from old HW to new HW.
● Design and Deploy VMware NSX.
● Design and Deploy VMWare Site Recovery Manager and setup failover and failback plans.
● Setting up Periodic Reporting using vROPS
● Configuring and managing Nutanix and VMware Infrastructure
● Managing Nutanix hyper-converged infra for Citrix VDI hosting
● Managing Citrix VDI environment with Pooled and Dedicated VDI.
● Implementation of IT services like SAN/NAS storage and servers on remote sites.
● Managing VMware ESXi and Nutanix AOS, files and other components
● ESXi, vCenter, Nutanix and Citrix Patching and Server firmware upgrades.
● Working with IT Risk and Compliance officer to ensure Implementation and management of IT processes according to ITIL practices and all the IT risks are mitigated in time.
● Leading MSP team for operational requests and changes and working on new projects in progress.
● Working as an SME to review and approve the changes raised by Operations team on a weekly basis.
● Managing linux system for business requirements like package management, performance and daily operations
● Managing Datacenter Environment Control System including Racks, Power, Cooling to ensure uninterrupted service.
● Ensuring services uptime with regular preventive maintenance and system update
Storage Management:
● 1.Implementing and Configuring Storages like HP 3PAR 8200, Primera A650, HP MSA and ExaGrid
● 2.Deploying Brocade SAN switches and Performing zoning for storage and server connectivity.
Backup Management
● Performed end to end Veeam re-implementation as per best practices
● Commvault hyperscale X implementation and administration
● Oracle PCA and Exadata Intgegration with Commvault for Agent and Image based backup
● Site to Site Replication setup
● Backup and Restore activities and troubleshooting.
● Backup Policy Design and Implementation
● Tape Library Management and Tape Offsiting.
● Reviewing Backup Reports and ensuring SLAs are met
Vendor Management
● Co-ordinating with vendors to get renewal quotes and working with finance for budgeting on a yearly basis
● Performing POC for new products in order to assess its suitability for the IT Infrastructure.
● Preparing detailed reports on Competitive Product Evaluation and presenting the same to Management for the best product selection technically and commercially.
● HLD and LLD Preparation and securing the security team approval. To provide Implementation and Migration services to client for IBM, DellEMC and HP SAN and Storage Systems. Have working experience of planning and migrating petabytes of storage and thousands of SAN ports connecting more than 6000 servers in a heterogeneous environment connecting multiple sites over OTN links.
● Cisco MDS SAN directors and IBM Storage Implementation and Configuration.
● Design and Implementation of Data Center Structured Cabling and Fibre Patch Panels.
● Implementation of Operational Best Practices in order to achieve high availability and resiliency.
● SAN zoning and Storage Provisioning for various internal project requirements.
● Redhat Openshift Integration with IBM Storage using IBM Block CSI Driver for storage orchestration. Troubleshooting CSI integration issues.
● Integration of Systems with security and monitoring solutions.
● Working Experience of VMware vSphere 6.x, Datastore clustering, Storage Vmotion and troubleshooting issues encountered like APD, PDL and Path Degradation.
● Integration of Storage arrays with VMware SRM 6.x by setting up VM protection groups and performing DR drills for DellEMC, IBM, HPE storage arrays.
● Implementation and Administration of Elastic Cloud Solutions ECS from DellEMC and ESS 3000 with spectrum scale from IBM.
● Preparing Capacity and Performance Analysis Report and presenting the same to client and providing recommendations.
● Spectrum Scale File System Backup using EMC Networker. Data Domain and Tape Library SAN troubleshooting.
Storage Configuration, Management and troubleshooting of heterogeneous high end and mid-range Storage Systems from vendors like IBM, EMC, Dell and HP for more than 10 different government entities.
•Management of Private Cloud 3PAR Storage System which was connected to different Cloud Components like RedHat Cloudforms, RedHat OpenStack, VMWare vSphere. Have knowledge about functionality of these cloud components.
•Networker Server DR using EMC SRDF
•Management of Commvault Backup Solution for Cloud involving DR solution and Multi-Tenancy.
•Work with Solutions and Portfolio team in designing and reviewing HLD, LLD of SAN Switches and Storage Arrays.
•Performing Operational Readiness tests like failover, failback and reviewing implemented design in order to ensure smooth transition to Operations team.
•Administration and management of Cisco directors (9513, 9710) and Brocade SAN Directors. (DCX8510-8).
•Performing Storage Migration across heterogeneous arrays using solutions like Open Replicator, EMC RecoverPoint and Open Migrator and assisting Systems team with site failover/failback using VMWare SRM integrated with EMC Recoverpoint .
•Resolve/ address incidents within SLA and keeping the ITIL team and delivery management informed on the progress.
Projects Undertaken:
•Commvault Backup and Archiving Solution Implementation and Upgrades
•Setting up DR for Commvault Backup Solution in order to fulfill DR services.
•Migration of 200+ hosts from DMX4 over to VMAX as part of “Storage Tech Refresh”
•Online Migration of 200+ hosts from Cisco Director 9513 to Brocade Director DCX8513-8B as part of “SAN Director Refresh”
•Implementation of DellEMC VNX and Unity Storage System.
•Configuration of storage for 24 LPARs running on two Physical AIX P900 Series Hypervisors as DR site for client “DUNIA Finance”.
•Implementation of Replication Solution using Symmetrix SRDF over GigE for ADSIC-SGDC between Abu Dhabi and Al Ain using IPSec encryption
• Worked as Remote Tech Support Engineer II for EMC Avamar and Networker products along with collaboration Support for hardware products such as EMC Clariion/VNX and Symmetrix.
• Integration of EMC Avamar and Networked with Data Domain for disk based backups.
• Troubleshooting and supporting hardware and software issues on the phone and via chat, email, WebEx for above mentioned products and resolving them within SLA.
• Lead new hires and perform technical mentoring and work on escalated issues.
• Working with customers is analyzing SAN performance issues and working in a timely manner to fix them by collaborating with core storage and host support team
• Providing EMC Best practices to customer to ensure smooth functioning of Customer’s SAN Environment
•Supporting and resolving escalated cases from SMB customers for their various backup/restore and SAN tape library related issues with Symantec Backup Exec (Versions 10d, 11d, 12d, 12.5) including installation and configuration support . Also supporting SAN Shared Storage option for fiber channel tape library in case of Netapp and Celerra Filers backup.
•Supporting and resolving escalated cases SMB Customers for issues arising while performing Backup and Recovery when using Backup Exec System Recovery BESR (versions 7.0, 8, 0, 8, 5)
Rewards and Recognitions
•Topped in 3 consecutive quarters in Symantec Backup Exec for Windows Server (BEWS) Quarterly Technical Evaluation Exam amongst 120 level 1 engineers.
•Awarded with Spotlight Award and Symantec Applause level 4 & Level 2 Awards
To provide Technical Support to US client base, for LINKSYS network devices
It includes devices like - Hubs, Switches, Modem, Wired and Wireless Routers & Gateways, VOIP & VPN Routers
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