Operations Manager
Curve Technologies
Total years of experience :16 years, 3 Months
All related to HR and operations
Place job ad on social media, websites and schedule the interviews and select best suitable candidate for the vacant position.
Monitor Daily attendance, Investigate & understand causes for staff absences.
Evaluate employees performance
Handle employee grievances and provide advice & recommendations on disciplinary actions.
Prepare develop and implement producers and policies on staff recruitment.
Coordination between Inbound & Outbound Factors
Attend meetings and keep minutes of meetings
Receive and screen phone calls and redirect them when required
Make travel arrangements for executives
Handle confidential documents ensuring they remain secure
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective procurement
Supervising the HR & Administrative activities.
Related to HR and Admin
Plan, organize, direct, control and evaluate the rates of the cars, for daily, monthly, weekly & yearly
Maintain the Marketing strategies as per desire market
Entertaining the Walk-In customers for the car & their specification
Follow- up the clients for the cars status & recovery
Visiting Office for the promotion of the cars with the sales staff
Looking after for the marketing & sales strategies
Prepare Company’s / Progress reports, evaluating administrative services, resolve work-related problems of staff and patient’s, establish and maintain various internal office administrative supportive procedures
Handling / supervising all the Insurance related issues / approval /rejection
Assist staff with administrative problems and get it resolved from the concern department, assist & advice staff engaged in providing records management, security, finance, (S.O.N)
Purchasing /administrative department, Meeting with the vendor’s for the negotiation of the prices etc, advise staff in the development and implementation of service quality assessment strategies, authorize and organize the establishment of major departments and associated senior staff positions
Cross check, audit and finalize all the document’s such as over time, salary, purchasing, price list, good received notes (GRN) etc, Check outside tests of radiology, laboratory and ultrasound departments / all hospital department
Develop purchasing policies and producers and control purchasing department budget,
Supervisor and manage all the departmental issues. Submitting the monthly stock report to the finance department, Supervising administrative issues given by Administrator
Admit patients in the ADT system by following the guidelines describe in the policy and procedure manual of patient’s admission office to ensure that all the information to patient admission is recorded in a timely and professional manner when the patient comes for admission
Ensure the patient are handled in a polite and professional manner by being courteous and caring so as the patient have a positive impact and increase satisfaction when their admission process I completed
Record admission/discharge/transfer on the system according to the process describe in the policy, ensure that
all related information regarding admission/discharge/transfer are kept update
Liaise with Nursing Unit on a daily basis to ensure availability of beds and timely admission of all EL/DI/ER/Oncology patients
Coordinate with nursing unit on daily basis to find out bed availability and to ensure that the patient’s discharge /transfer are carried out timely in a manner resulting in a smooth patients flow
Collect payments when Cash Office is closed to facilitate patients in making payments as well as complete the criteria for Admission and discharge process
Customer service to answer on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, arrange for refunds, receive account payments on phone
Take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints.
Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
Prepare customer statements and other correspondence for mailing
Balance daily transactions using computer programs
Obtain and process information required for the provision of services, such as opening accounts and savings plans and loans
Answer enquiries and provide information on banking products.
Providing service to customers in regards of Activation & deactivation of Atm Cards
Handle all complaints queries
Conduct client’s preliminary migration eligibility assessment for skilled worker immigration visa.
Prepare application forms IMM8 and compiled documents for case submission.
Complete the correspondence with the clients and visa post and properly assure that deadlines are met.
Follow-up with both the clients and the Visa Post.
Review resume and service letters and finalize Noc-Codes.
Check and Audit application forms for the case submission and deadlines.
Ensured timely submission of application.
Handle all customers’ quarries.
Handle correspondence with Canadian High Commission.
Handling all the Marketing Projects.
Conduct client’s preliminary migration eligibility assessment for skilled worker immigration visa.
Prepare application forms IMM8 and compiled documents for case submission.
Complete the correspondence with the clients and visa post and properly assure that deadlines are met.
Follow-up with both the clients and the Visa Post.
Review resume and service letters and finalize Noc-Codes.
Check and Audit application forms for the case submission and deadlines.
Prepare deposit slips for Canadian High Commission fee.
Provide training to the Trainees& to Assistant Portfolio Manager’s.
Ensured timely submission of application.
Handle all customers’ quarries.
Handle correspondence with Canadian High Commission.
Handling all the Portfolio of Islamabad and Lahore office.
Give monthly reports of the Assistants for Karachi, Lahore & Islamabad office to the Department - Head.
Locker Audit of every month.
It's Bachelor's of Commerce