Sr. Business Consultant
ETP Group
Total years of experience :8 years, 11 Months
• Delivering full lifecycle enterprise software project implementations for retail industry such as Apparel, Footwear, Sport Goods, Jewellery, Luggage and Handbags, Mobile Phones and Accessories, and Timepieces.
• Implementing ETP V5.5 Retail Solution - Store Front, Store Operation, SCM, Omni Channel & Endless Aisle, CRM, EAS (i.e. Enterprise Application Server), Accelerator, Replication and Analytics.
• Business user training and post implementation support.
• Business requirement study & Gap Analysis, creating functional design documents and managing requirements scope.
• Managing end-to-end project deployment and effectively plan resource utilization to ensure delivery of projects within time & cost.
• Interfacing between with technical teams and business stakeholders for business and technical clarity.
• Evaluating business processes, analysing business requirements, uncovering areas for improvement, and developing functional specifications.
• Representing end users in ensuring functional and non-functional quality in the deliverables.
• Responsible for defining the scope and implementing business rules of the project, gathering business requirements, and documentation.
• Worked on application performance testing, functional and non-functional, system integration testing, end-to-end, volume and performance using Quality Centre and Clear Quest.
• Design and Develops Test Plans, Test Cases, and Test Case Execution and Test Reports for manual testing.
• Analysed Business Requirements and segregated them into high level and low-level Use Cases.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed.
• Review functional and design specifications to ensure full understanding of individual deliverables.
• Assisted QA team in creating Test Cases and performed User Acceptance Testing, functional testing logged defects using the Defect Tracking report.
• Ensuring solutions meet business needs and requirements.
• Integrate ETP application with any 3rd party application such as Capillary, PAYTM, EDC Device, SAP and etc.
• Identify any potential quality issues as per defined process and escalate potential quality issues immediately to management.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation, and execution results.
• Defining necessary acceptance criteria for various types of testing.
• Monitoring deliverables and helping timely completion of projects.
• Closely work with development team for developing the features as per the functionality specification documents.
• Implemented Retail Pro modules such as POS, Merchandise, Price and Cost Management, Purchase Order Management, Sales Order, Transfer Slips, Adjustment Module, Promotion Management, Price Levels Management, Audit Report, Inventory Management and Enterprise Communication Manager (i.e. Pulling Process).
• Recommended various category and sub-category structure for tracking inventory items across the entire product life cycle from purchasing to receiving to transfer to sales.
• Holds merit of defining and implemented backup strategies for Retail Pro by using in-built back up feature.
• Efficiently managed inventory process in more than 20 outlets including warehouse.
• Planned and designed layouts (i.e. Screen Design), Report Design, Document Design as per user specifications.
• Ideated and designed new reports with MS Access and Retail Pro tools as per the user requirement.
• Assessing and developing long-term strategic goals for databases. Designing and implementing systems, policies, and procedures for disaster recovery and data archiving to ensure effective production and integrity of the data assets.
• Analysing core business structure to identify the customer requirements on various modules of retail business for transition from legacy system to Retail Pro 9.
• Taking part in performing Retail Pro Database backup. Evaluating the data from legacy system for data duplication and clearing unwanted and duplicate data.
• Administering incorporation of item master fields, System Preference, Workstation Preference, Pulling settings as well as Security Rights.
• Conducting business functional analysis for Development Team for Custom Tools and Plugins. Establishing and managing user accounts, granting require privileges to users.
• Successfully planned, designed and provided technical support for Retail Pro Application.
• Established new supporting system for Franchise and Company own stations (i.e. showrooms).
• Meticulous in executing weekly and monthly stats in a timely manner under critical deadlines.
• Efficiently dealt with cross-functional and technical complexities focusing on business requirements gathering, business processes flow analysis, data analysis, data profiling, data modelling and reporting.
• Contributed to design new reports with MS Access and Retail Pro tools as per the user requirement.
• Handled POS system and Inventory process in more than 15 outlets, including the warehouse. Prepared complete documentation for execution process of loading and validating the Retail Pro database.
• Planned, developed and designed various statistical reports, policy documents and forms on standard basis as per user requirement.
• Shouldered accountability to provide training to foreign field help desk representatives and showroom salesman. Prepared them to use the retail pro software (i.e. POS Module).
• Leveraged internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Participated in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Served as additional point of contact to deal with IT support and services related matters for the organisation. Provided expert IT supports to customer base.
• Troubleshot incidents, depending on the severity and complexity of the incident and resolved moderate technical problems within acceptable service levels.
• Installed, upgraded, configured, and troubleshot Retail Pro software on windows platform. Entrusted with the accountability to monitor, maintain, and update database on daily basis.
• Supported to 20 showrooms users with remote troubleshooting and problem solving sessions. Prepared daily, weekly and monthly reports for respective departments.
• Customized forms and reports by using Retail Pro tools such as Reports and Doc Design. Recommended Category structure for various Category and sub-category.
• Efficiently architected the Software Design as per the Business requirement and improvement in existing application.
• Successfully created error resolution documentation and logs for solving user issues.
• Displayed excellence in analysing and resolving technical errors permanently related to the application.
• Worked closely with team members to handle full life cycle development including testing, troubleshooting and debugging of the software. Managed smooth implementation and testing of application life cycle.
• Performed technical root cause analysis and outlined corrective action and further analysed and resolved performance issues and other limitations
• Determined training needs of employees to enhance their operational efficiency. Provided post-implementation, application maintenance and enhancement support.
• Provided assistance to developers with coding PL/SQL Stored Procedures, Functions, Triggers, Cursors and Packages to increase performances.
• Entrusted with the accountability to manage Change Requests (i.e. C.R.) and analyse the impact of the CR on application.
• Evaluated the integration issues (i.e. application integrated with each other such as Premia, Synergy, Pathfinder, and Online Manager), and report the issue to concern team to get it fix permanently.