سماح حمودة

• Provide high-level administrative support to the CEO, managing schedules, meetings, and travel.
• Act as the primary liaison between executives and stakeholders, ensuring smooth communication.
• Prepare reports, presentations, and confidential business documents.
• Organize executive meetings, take minutes, and follow up on action items.
• Oversee office operations and coordinate with HR, Finance, and IT for seamless support.
• Assist in project coordination, event planning, and strategic decision-making support.

• Managed the GM’s schedule, meetings, and correspondence with internal and external stakeholders.
• Drafted and proofread emails, reports, and official documents with accuracy and professionalism.
• Coordinated travel arrangements, ensuring cost-effective and seamless logistics.
• Provided high-level administrative support, including document management and office coordination.
• Assisted in research, data analysis, and presentation preparation for executive projects.
• Organized conferences, corporate events, and internal activities.
• Maintained confidentiality and handled sensitive executive matters with discretion.

• Managed executive schedules, meetings, and travel logistics.
• Served as the primary contact for the Chairman’s office, handling communications and correspondence.
• Coordinated with internal departments and external stakeholders for seamless operations.
• Prepared reports, presentations, and meeting materials.
• Organized executive meetings, recorded minutes, and ensured follow-ups.
• Hosted VIP guests and facilitated high-level visits.
• Maintained confidentiality and ensured compliance with company policies.

• Managed conference, banquet, and off-site event sales, with a focus on outside catering.
• Handled meetings, weddings, and corporate event inquiries, ensuring seamless planning.
• Coordinated with banquet, F&B, finance, and external vendors for event execution.
• Optimized revenue through strategic upselling and cost control.
• Achieved sales targets by collaborating with the MICE team and conducting site inspections.
• Managed event proposals, contracts, and client correspondence.
• Drove direct sales, securing transient and group business.
• Implemented strategies to exceed revenue targets.
• Conducted sales calls, telemarketing, and site inspections.
• Negotiated contracts and managed corporate accounts.
• Built strong client relationships and monitored market trends.

Prepare presentations with respect to covering market as well as technical information required internally and externally.
Coordinate trade shows, regional meetings, conventions and varied activities for Sales Group.
Manage sales and marketing literature for every market.
Support design plus layout with all market managers as required.
Maintain and present company literature to entire sales team, current and potential customers.
Prepare and present sales data on basis of all Liquid Business Supervisor and Managers.
Convey main managing person about information for business groups’ web site.
Develop price quotations, presentations and proposals for Market Managers as well as Sales Representatives as required.
Support sales team with all sample requests.
Coordinate sales team by managing schedules, filing important documents and communicating relevant information
Ensure the adequacy of sales-related equipment or material.
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports.
Handle the processing of all orders with accuracy and timeliness.
Inform clients of unforeseen delays or problems.
Monitor the team’s progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events.
Ensure adherence to laws and policies.

Answering queries and giving directions, conveying a positive image of the airline, keeping in line with Qatar Airways 5 Stars branding within an innovative and customer service driven team.
Oversees and coordinates the day-to-day operation.
Managing the flow of passengers through immigration and security zones.
Providing efficient, up-to-date information to passengers.
Acts as a point of contact in emergency situations and is responsible for the overall safety of passengers.
Directing passengers to find their way around the airport, to send them to the right departure gate, for instance services.
Handling complaints.
Updating and monitoring a computerized flight information system.
Monitoring belts areas for the proper functioning of the baggage delivery.
Operate paging and announcement systems at the gate as required.
Associate with Lost and Found.
Coordinate with other departments for the smooth operations of the airport.
Providing detailed travel information to customers and deal with customer’s queries.
Call Center.

Respond to any enquiries by telephone and mail.
Ensure a neat and orderly office environment.
Receiving visitors, arranging conference calls and scheduling meetings.
Open, sort and distribute incoming correspondence including faxes and emails

Organization of general events and specialized professional exhibitions.
Organization of conferences, congresses and symposium.
Organization of international fairs and exhibitions

Assist customers who are experiencing any procedural or operating difficulty with the use of Information Technology applications, products or services.
Provide support for all Information Technology products and services, support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware.
Verification that suggested solutions effectively resolve the user’s problem through verbal or e-mail follows up

HP (Hewlett-Packard)
Offering solutions, technical support and services to new customers and existing customers looking for economic support.
Offering a full suite of outsourcing services such as revenue generation, inbound and outbound sales, customer retention, recovery services and warranty support.
Offering assistance to any customers with special needs
Provide innovative service solutions to our clients to create maximum value.
Sales of HP’s Products and accessories

Operator SFR: - Retain the customers through the offers and the services.
Customer relationship and credit management outsourcing.
CREATIS Bank: - Propose credit to eligible customers.