Sales and Marketing Coordinator
W Doha Hotel & Residences
Total years of experience :16 years, 10 Months
Prepare presentations with respect to covering market as well as technical information required internally and externally.
Coordinate trade shows, regional meetings, conventions and varied activities for Sales Group.
Manage sales and marketing literature for every market.
Support design plus layout with all market managers as required.
Maintain and present company literature to entire sales team, current and potential customers.
Prepare and present sales data on basis of all Liquid Business Supervisor and Managers.
Convey main managing person about information for business groups’ web site.
Develop price quotations, presentations and proposals for Market Managers as well as Sales Representatives as required.
Support sales team with all sample requests.
Coordinate sales team by managing schedules, filing important documents and communicating relevant information
Ensure the adequacy of sales-related equipment or material.
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports.
Handle the processing of all orders with accuracy and timeliness.
Inform clients of unforeseen delays or problems.
Monitor the team’s progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events.
Ensure adherence to laws and policies.
Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional service
Organize special events in the restaurant including receptions, promotions and corporate luncheons
Prepare vacation schedule for all employees while maintaining continuous production
Train new employees and provide ongoing training for all staff
Analyze staff evaluations and feedbacks to improve customer’s experience
Oversee all front and back of the house restaurant operations
Maintain positive guest relations at all time.
Maintain complete knowledge comply with all departments policies/services procedures.
Ensuring all cashiering procedures are processed in compliance with accounting standards including issuing/void manual checks.
complete all opening sides and closing duties as assigned.
Having full knowledge of all hotel services/features and local attractions/activities to respond to guest inquiries accurately directly or over phone.
anticipate peak hours and organize to provide an efficient and swift service.
Answering queries and giving directions, conveying a positive image of the airline, keeping in line with Qatar Airways 5 Stars branding within an innovative and customer service driven team.
Oversees and coordinates the day-to-day operation.
Managing the flow of passengers through immigration and security zones.
Providing efficient, up-to-date information to passengers.
Acts as a point of contact in emergency situations and is responsible for the overall safety of passengers.
Directing passengers to find their way around the airport, to send them to the right departure gate, for instance services.
Handling complaints.
Updating and monitoring a computerized flight information system.
Monitoring belts areas for the proper functioning of the baggage delivery.
Operate paging and announcement systems at the gate as required.
Associate with Lost and Found.
Coordinate with other departments for the smooth operations of the airport.
Providing detailed travel information to customers and deal with customer’s queries.
Call Center.
Respond to any enquiries by telephone and mail.
Ensure a neat and orderly office environment.
Receiving visitors, arranging conference calls and scheduling meetings.
Open, sort and distribute incoming correspondence including faxes and emails
Organization of general events and specialized professional exhibitions.
Organization of conferences, congresses and symposium.
Organization of international fairs and exhibitions
Assist customers who are experiencing any procedural or operating difficulty with the use of Information Technology applications, products or services.
Provide support for all Information Technology products and services, support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware.
Verification that suggested solutions effectively resolve the user’s problem through verbal or e-mail follows up
HP (Hewlett-Packard)
Offering solutions, technical support and services to new customers and existing customers looking for economic support.
Offering a full suite of outsourcing services such as revenue generation, inbound and outbound sales, customer retention, recovery services and warranty support.
Offering assistance to any customers with special needs
Provide innovative service solutions to our clients to create maximum value.
Sales of HP’s Products and accessories
Operator SFR: - Retain the customers through the offers and the services.
Customer relationship and credit management outsourcing.
CREATIS Bank: - Propose credit to eligible customers.
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