Relationship Manager
Emirates NBD
مجموع سنوات الخبرة :11 years, 8 أشهر
Manage financial transactions, the issuance of demand drafts (DDs) and foreign exchange currencies by observing operational procedures including validation of the customer, authenticity of the application, determining approved exchange rates, and always protecting the interest of the customer and bank; Cross selling and referral of Bank products and services achieving branch targets; Provide overall banking operations of the Branch including maintaining and improving the customer queue time for teller services using Que-matic Productivity Report analysis, and achieving less than 3 minutes service time. Issuance of Manager’s Cheques (MCs) to customers and efficiently processing all Internal Transfer Cheques and requests; monitor, supervise and authenticate the postings carried out by Bank Teller’s against the day’s transactions’ journal.
Directed, monitored, maintained and supervised remittance operations; monitored the department’s policies and procedures and recommended improvements; Ensured prompt and accurate processing of remittance transactions and timely batched/uploaded as scheduled; established and implemented policies and objectives; supervised and authorized remittance personnel in processing inward remittance
courses: Quality Customer Services Certification - Al Ansari Exchange (2007) Anti-Money Laundering Certification - Al Ansari Exchange (2007) Building Relationships Through Proactive Service Certification - Commercial bank of Dubai (2011) Membership Preparing for final CFA investment certificate