DHL Express
Total years of experience :12 years, 1 Months
transports urgent documents and goods reliably and on time from door-to-door in more than 220 countries and territories, and operates the most comprehensive global express network. With a fleet of more than 250 aircraft, DHL Express is also one of the largest air carriers worldwide.
(Onsite agent) Qatar Foundation
1- Accurately process inbound/outbound shipments to ensure on time delivery and collection of Customer material so as to minimise the possibility of miss pick-ups.
2- Answer all issues and queries of the customer both through email and over the phone in a professional manner to ensure highest standards of
1. Facilitate the process of direct communication between the shipping department, customs and our company so that we can accomplish the tasks of shipping materials or outgoing equipment and follow-up to be sure of their arrival and delivered.
2. Facilitate the entry and exempt consignment as keeping track of it until it is delivered to the destination in charge.
Deal directly with customers by telephone.
•Respond promptly to customer inquiries.
•Handle and resolve customer complaints.
•Offer New Net Premium Insurance & Travel Insurance.
• Handling Claims and Needed Documents .
•Record details of inquiries, comments and complaints and actions taken.
Prepare entries to accounts and documenting business transaction.
•Contacting Customers and Check Their Documents and manage with Customers.
•Install modifies documents and coordinates implementation of accounting, supplier down payments, petty cash, and prepaid expenses.
•Prepare outstanding accounts payable balance, Comply and sort documents such as invoices and checks, and responsible for all accounts bank and cash.
•Storage and bills customers.
Position: Customer Service Representative in Vodafone Account. 5\2011 - 12\2011
1. deal directly with customers by telephone
2. respond promptly to customer inquiries
3. handle and resolve customer complaints
4. obtain and evaluate all relevant information to handle inquiries and complaints
5. direct requests and unresolved issues to the designated resource
6. record details of inquiries, comments and complaints and actions taken
Position: Data Validation Representative in Vodafone Account. 1\2011 - 5\2011
1. Compile, sort and verify the accuracy of data before it is entered.
2. Compare data with source documents, or re-enter data in verification format to detect errors.
Summer Internship
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