sameh ouerghi

Extensive knowledge of tire references
Enhancement of sales and product knowledge
Telephone customer support and professional communication
Increased customer satisfaction by approximately 10%
Conducted around 30 phone calls per day
Worked with Sage software
Preparation and processing of orders

Managed and maintained over 100 key accounts with a focus on customer
satisfaction and loyalty.
Processed more than 200 orders per month, including on-time delivery and
quality control.
Conducted price and contract negotiations aimed at profit optimization,
increasing the average profit margin by 35% on selected products.
Analyzed market trends and competitors, adjusting sales strategies to boost
revenue.
Handled customer complaints professionally, achieving a 90% satisfaction rate
and ensuring a positive company image.
Implemented targeted sales techniques, resulting in a 30% increase in revenue
within 7 months compared to the previous year.
Customer Retention and Support - Built and maintained strong relationships
with over 100 clients; proactively identified needs, increasing customer loyalty
and satisfaction by 30%.
Account Management - Managed more than 50 key accounts, ensuring
personalized advice, smooth problem resolution, and a 20% increase in contract
renewals.
Feedback and Process Optimization - Conducted structured customer feedback
analyses and implemented improvements, boosting service efficiency by 25%
and reducing complaints by 35%.