Sr. Manager, Career Succession, Assessment Center, and Performance Development
Orange - Egypt
Total des années d'expérience :28 years, 6 Mois
• Develop a strategic company-wide People Development and Enrichment programs
• Managing Performance Career Development Journey
• Manage Assessment/Development centers for hiring, promotions and development
• Design and manage auto Career Paths
• Responsible for creating, enhancing and reviewing Orange’s Performance and Competency Management System and process
• Act as a Career Development advisor and counselor to employees and support them in realizing their Career aspirations and how to reach them
• Design and manage an organization wide Career map with different Career paths
• Managing and developing recruitment, assessment and candidate Experience guidelines
• Sharing in the hiring strategic decision
• Design and manage the National Qualification Competencies Pack project (Technical and Behavioral) with the Ministry of Communications • Manage Career Planning and Support team
• Set and manage the annual budget for assigned accountabilities
• Design and manage the Career Development Journey
• Develop a company-wide Career Development and Enrichment programs
• Manage Assessment/Development centers for hiring, promotions and development
• Act as a Career Development advisor and counsellor to employees and support them in realizing their career aspirations and how to reach them
Managing and developing recruitment, assessment and candidate Experience guidelines
• Manage/deliver timely feedback sessions and ensuring PDPs are developed in line with assessment center outcomes
• Monitor effectiveness of the scoring methodology and assessment indicators and ensuring relevant adjustments are integrated to improve the accuracy of assessments and results
• Manage the Assessors’ Club with the aim of building a cross-functional task force to conduct requested assessments
• Maintain an up to date employees’ profiles’ database to support in various Career development programs
• Manage and Career Task-Force volunteers
• Validate reports and analysis on assigned accountabilities along with improvement recommendations on highlighted gaps
• Conduct awareness sessions to employees on Career development and progression topics
• Initiate Career campaigns
• Manage relationship with concerned suppliers ensuring contracts’ validity, timely renewal (if needed), and negotiate new agreements’ functional terms and conditions.
• Create and execute learning strategies and solutions
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
• Managed the Research and Development training function in both Mobinil and LinkdotNet
• Managed Trainers’ Club (56 ad-hock trainers)
• Managed COPC team’s annual certification
• Designed and Managed all on-boarding programs (Customer Entrancing, and General)
• Operated Eternal Training Needs Analysis
• Determined departments’ requirements in collaboration with Business partners and design specific training tracks
• Validated Training ROI progress reports and document work process
• Track budgets and negotiate contracts
• Planned all soft-skills, Products-services and CRM systems’ training
• Designed all Soft Skills Training programs/materials
• Ensured standard quality checks of training delivery and administration
• Interview and selecting direct reports, and sharing in hiring decisions for all Customer interfacing individuals
• Managed a team of Official trainers, rotational trainer and coordinators
• Managed the COPC training quality certification
• Managed the internal training budget and Provided coaching for the R and D team
• Delivered training for more than 33000 hours of training covering 256 different topics
- Designed, tailored, delivered different training courses
- Prepared e-training materials and FAQs for simple products and services launches and updates
Specialized in development and coordination training programs
January 2000 - June 2000
Deputy Marketing Manager, FINE, Egypt
• Managed all marketing activities for local market
January 1998 - August 1999
IT Customer Automation Specialist, DHL, Egypt
• Delivered computer system training sessions for newly hired employees & Customers
• Provided Technical support for employees & Customers
April 1997 - December 1998
Tracking & Tracing (Europe) Leader Agent, DHL, Egypt
• Managed the tracking & tracing for the imported or exported shipments from/to Europe
• Handled back-line Customers' inquiries, complaints & requests
• Handled back-line Customers' lost or damaged shipments
August 1995 - December 1997
Customer Service Agent, DHL, Egypt
• Handled Customers' inquiries, complaints & requests
Designed/Delivered Training
January 1997 - April 1997
Customer Service Leader Agent, DHL, Egypt
• Lead the front-line Customer service team of agents
• Handled Customers' inquiries, complaints & requests