Managing Director
IMS (Innovation Management Solutions)
Total years of experience :23 years, 8 Months
IMS offers Technology and business solutions through its core team, the role is to manage the E2E operation within IMS including the delivery, operations and administration of all the projects delivered by IMS.
ECCO provides a full Contact center solution to its onshore and offshore clients, the role is to manage the full delivery and administration of the business operations.
Established in 2012 in Dubai, UAE with its main activity being in the IT consulting, Market Research, and Managed Services activities. The company took on major multimillion dollar projects, those included Government funded projects, and private development projects.
VP - ECM, Dubai (UAE), from June 2014 - Present
Reports to: Chief Executive Officer
Based in the UAE I joined the company in June 2014 to manage the operations department, with multiple operations in UAE, Egypt, Jordan & Kuwait for Government and Telecommunication sector clients.
Du is a $ 1.1 Billion telecom company based in the UAE, du launced its services in 2007 offering mobile and fixed services reaching 48% market share by 2012 (6M active Subscribers)
Senior Manager - LifeCycle Management, Dubai (UAE), from 2008 - June 2014
Reports to: Vice President - Customer Operations
Based in Dubai, UAE, Launching and Managing the lifecycle management team (Telemarketing Operations, Customer Retention, Bulk SMS and Email and Document management Depts), with budget responsibility of 56M AED ($ 15 Million)
Ranked in the top 5% across the company based on the annual performance appraisal
Ranked 32 accross managers within the company based on Gallup survey
Main achievements:
• Received a Thank you letter from the CEO of Du for the dedication and commitment toward du.
• Recognition for the support provided during the UAE national mass recruitment in 2011 from HR VP.
• Awarded the “Great Manager” award for the year 2011 in du during the 5th annual celebration in March 2012 for over-achieving the sales and employee engagement targets.
• Awarded the “Innovative Idea” reward on June 2012 by the HR EVP.
• Winner of the “UAE national day competition” in 2011 & 2012
• Awarded the “Innovative Idea” reward on June 2013 by the HR EVP.
Reports to: Customer Operations Senior Manager
Responsible for the First Class and VIP team providing the inbound and outbound telemarketing services for 5% of the customer base generating over 25% of the total revenues
Main Achievements:
• Mobinil Recognition from the Customer Service Director for the outstanding performance
• Several Recognitions for achieving the best monitoring & upseling results and the contribution in handling Crises
• Recognition for Managing the First Class Team with best team results from the Customer Service Senior Manager
Management Diploma
courses: Harvard Manage Mentor course – 2013 Post Graduate study