Senior Account Manager
ABC Office Furniture - Herman Miller
Total years of experience :18 years, 1 Months
• Increasing business opportunities through various routes to market.
• Initiates and coordinates development of action plans to penetrate new markets.
• Collecting customer feedback and market research and monitor competitors.
• Hire, test and assist Sales Executives in preparation of proposals and presentations.
• Provides timely feedback to senior management regarding performance.
• Adheres to company policies, procedures and ensures that implemented within the team.
• Design and apply strategic plan to expand company’s client base and ensure its strong pres-ence.
• Achieve growth and hit sales targets by successfully managing the sales team.
• Identify emerging markets and customer preferences to determine the focus of sales efforts.
• Build long-lasting client relationships through direct sales techniques and B2B marketing visits.
• Present sales report and realistic forecasts to the management team.
• Recruiting, objectives setting, coaching, and performance monitoring of sales representatives.
• Follow organizational policies and regulations that affect the Sales department.
• Being a brand ambassador and reflect company values at all times.
• Ensure Customers are having positive shopping experience and a high level of satisfaction.
• Evaluate systems and methods in order to ensure efficient sales mechanisms.
• Store commercial calendar in co-ordination with Comm-in, Marketing & Logistics Managers.
• Deal with customer guidance/complaints and manage all operating departments.
• Coordinate with Logistic & Furniture Range to maintain stock levels and control inventory.
• Recruit and train also inspire and motivate the sales team to optimize sales and profits.
• Carrying out performance reviews and making decisions on various challenging issues.
• Feeding back information to staff via useful and productive staff meetings.
• Motivate, inspire also to train and recruit team members.
• Prepares the daily report to the Managing Partner for the monitoring of the sales budget.
• Evaluates competition by visiting competing stores and gathering information.
• Maintains quality service by enforcing organization standards, policies and procedures.
Management Sciences and Commerce
