Front Office Receptionist
Landmark Amman Hotel and Conference Center
Total years of experience :10 years, 10 Months
- Welcome guests as they arrive at the hotel.
- Checking guests in and out.
- Issuing keys.
- Taking reservations by telephone or email.
- Preparing bills and dealing with payments.
- Provide guests with information, answer their queries and deal with complaints.
- Run daily reports (Opera System)
- Performing Night Audit.
- Follow up with Social Media and Online Travel Agencies.
- Welcome guests as they arrive at the hotel.
- Checking guests in and out.
- Issuing keys.
- Taking reservations by telephone or email.
- Preparing bills and dealing with payments.
- Provide guests with information, answer their queries and deal with complaints.
- Run daily reports (Opera System)
- Performing Night Audit.
- Follow up with Social Media and Online Travel Agencies.
- Supervise the administration of collection, disbursement and receipt of funds.
- Train and oversee work activities of cashier staff.
- Control activities of P.O.S.
- Act as custodian of Customer Service at P.O.S.
- Accurately record transactions and validated figures
- Run daily reports, and report to Finance and Top Management.
- Other administrative tasks.
- Welcome guests as they arrive at the hotel.
- Checking guests in and out.
- Issuing keys.
- Taking reservations by telephone or email.
- Preparing bills and dealing with payments.
- Provide guests with information, answer their queries and deal with complaints.
- Other administrative tasks.
I had an internship for six months, I conducted my training in the Food & Beverage Service, Food & Beverage Production, Front Office, Housekeeping, Accounting, Store & Purchasing, and Human Resources.
