Senior Recruitment officer
Combined Group Contracting Co. (CGC).
Total years of experience :13 years, 6 Months
- Manage all phases of the recruitment cycle, from sourcing, screening, conducting interviews, selection, preparing job offer, hiring and orientation for new employees.
- Manage the advertising through our company website or any other job sites (Bayt, ... etc).
- Managing and updating of the manpower planning processes continuously in collaboration with heads of departments.
- Handling all the process regarding the mobilization / Demobilization.
- Formulation and creation of the job descriptions and job specifications for the new jobs and reviewing and updating the current models.
- Preparation and submission weekly, monthly & yearly reports on all matters related to recruitment activities and any others reports as per the recruitment manager request.
- Maintain all the recruitment process using the Success factor system (Candidate pipeline management).
- Maintain relationships with the Hiring Managers and act as a consultant to their recruiting needs.
- Ensured compliance with national manpower requirements, including developing and implementing strategies to increase the number of Kuwaiti national employees, and tracking progress against targets.
- Dealing with the manpower agencies, and full arrangement for Business trips with all formalities and participate in overseas recruitment trips and agencies to fill the requirements (India, Philippines, Egypt, Nepal, ..., etc).
- To participate in designing, managing & implementing talent recruitment process & policies hat align with the strategic goals of the Company.
- Induction & Orientation: Taking care of employee induction process and explaining the employee about the policies and procedures of company in every detail.
- Annual Performance Appraisal.
- Explaining HR policies, procedures, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
- Build and maintain strong relationships with universities, colleges and local societies for participation in events and career fairs.
- To perform any other related tasks as assigned by the Recruitment Manager.
- Coordinate with various departments to prepare the company's annual manpower plan/ Demobilization plan and the quarterly review/update of the manpower plan.
- Prepare weekly, monthly & yearly reports on all matters related to HR activities and any others report as per the HR manager request.
- Maintains the human resources records (new hires, transfers, terminations, tracking vacation, sick, promotions...etc).
- To engage with the team in developing and updating human resources policies and procedures.
Managing of all recruitment operations such as acquisition & candidate’s attraction, conducting interviews, selection, hiring, and orientation for new employees.
- To arrange interviews and appointments, keeping records of recruitment processes and documented the place designated for that. Preparing job offer, contract, and other pertinent documents prior of employment.
- Administering the payroll and administer the transactions and prepare the required report regarding the salary.
- Supervising, support, coach, manage the team and collaborative decision making among staff.
Managing All Issue regarding the Medical Insurance and social Security.
- Maintain and updates staff information database and records using Barocon System (Korean System).
- Serve as a link between management and employees by handling questions, inquiries, and helping resolve work-related problems.
- Coordinate with the various departments to ensure the availability of updated job descriptions for all positions
- Annual Performance Appraisal.
- Provide the required support in different HR roles and everything related to the employees.
- Manage the team work to ensure that timely and quality is the underlying principle of all process under their control, and to ensure that the team works within their job descriptions and adheres to relevant Policies, processes and controls.
- Motivate, develop, coach, and formally appraise employees to set performance standards, recognize achievement and deal with performance issues.
- Provides daily leadership to customer service staff to meet customer expectation.
- Ensure that all individual targets and KPI’s (Key Performance Indicators) (AHT, ART, QA...etc) are consistently met or exceeded, understanding the relevance and impact of those factors on the team’s overall performance.
- Supervising, guiding and motivating the team and help them to achieve the target (customer satisfaction).
- Ensure that the Customers’ needs are met with accordance to the company quality standards and guidelines.
- Provide the necessary support in all fields and ensuring that operational effectiveness and customer service levels are maximized and undertaking required delegated tasks to the highest standard.
- Evaluate the agent service and calls and share the result with agents In order to improve their performance.
- Training and development the team, and ensure the team is aware of the latest developments and events in the company to ensure good service to the customer.
Computer Information System