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Samer Almuhareb, Front Desk Agent

Samer Almuhareb

Front Desk Agent·Five Hotels & Resorts JVC

United Arab Emirates

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 8 years, 10 months

Front Desk Agent

November 2021 - October 2022

Five Hotels & Resorts JVC

Dubai, United Arab Emirates

November 2021 - October 2022

• Welcomed guests, managed check-in/out via Opera, and ensured smooth operations.
• Oriented guests about the hotel facilities&outlet events
• Handled credit limits, sorted traces, and completed administrative tasks.
• Maintained professional behavior per company SOPs and handled guest inquiries
efficiently.
Company industry:
Hospitality & Accomodation

Doorman

January 2020 - November 2021

Nikki Beach Resort & Spa,

Dubai, United Arab Emirates

January 2020 - November 2021

• Ensure a welcoming, smooth Arrival & Departure experience.
• Assisted guests with transportation and directions in the city
• Coordinated guest services and maintained a clean, professional hotel entrance.
Company industry:
Hospitality & Accomodation

Telephone operator

January 2019 - January 2020

Nikki Beach Resort & Spa,

Dubai, United Arab Emirates

January 2019 - January 2020

• Handled guest call requests and report complains to the concerned department and MOD
• Record guest feedbacks and preferences to provide appropriate solutions and alternatives
• Promoted hotel services to maximize guest satisfaction and revenue.
Company industry:
Hospitality & Accomodation

Reservations Agent

January 2014 - January 2019

Four Seasons Hotel,

Amman, Jordan

January 2014 - January 2019

Company industry:
Hospitality & Accomodation

Education

Hashemite University/Jordan

June 2014

June 2014

Bachelor's degree, Hotel Management

Jordan

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CREDIT MANAGEMENT
Intermediate
CREDIT MANAGEMENT
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
TRANSPORTATION MANAGEMENT
Intermediate
TRANSPORTATION MANAGEMENT
Intermediate

Languages

English
Native Speaker
Arabic
Native Speaker