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تم إلغاء حظر المستخدم بنجاح
سامر ديب, Head of Roastery

سامر ديب

Head of Roastery·Grandiose supermarket

الإمارات العربية المتحدة

دبلوم, SCA / Coffee excellence

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 5 أشهر

Head of Roastery

يناير 2024 - حتى الآن

Grandiose supermarket

دبي، الإمارات العربية المتحدة

يناير 2024 - حتى الآن

• Crafted high-quality beverages using various brewing methods
• Specialized in roasting green beans, adjusting profiles for unique Flavors
• Mastered flavors extraction techniques, enhancing natural coffee characteristics
• Managed customer roasting profiles for personalized service
• Emphasized quality and presentation to enhance customer experience
• Trained and mentored junior baristas, fostering a culture of learning
• Implemented rigorous quality control from bean selection to presentation
• Committed to sustainable practices and ethical sourcing
مجال الشركة:
البيع بالتجزئة وبالجملة

Area Manager / G

يناير 2022 - يناير 2024

Grandiose supermarket

دبي، الإمارات العربية المتحدة

يناير 2022 - يناير 2024

• Led and managed a team to uphold high-quality service and product standards
• Addressed customer feedback to maintain and enhance customer satisfaction
• Monitored and managed financial performance, including budgeting and cost control
• Developed and innovated the cafes menu to maximize revenue
• Recruited, trained, and mentored staff to exceed performance expectations
• Managed inventory levels and vendor relationships
• Ensured compliance with health and safety regulations
• Collaborated on marketing and promotional strategies
مجال الشركة:
البيع بالتجزئة وبالجملة

Senior Restaurant Manager

يناير 2020 - يناير 2022

Dubai Mall (Cafe and Restaurant) Laduree, French spirit,

دبي، الإمارات العربية المتحدة

يناير 2020 - يناير 2022

• Ensured smooth daily operations and adherence to brand and franchise standards.
• Managed all cash procedures, including openings, closings, banking, and reconciliations.
• Handled customer feedback to maintain high satisfaction.
• Maintained strict hygiene, health, and safety compliance.
• Monitored market trends and shared insights for strategic planning.
• Ensured compliance with company policies and local regulations.
• Prepared weekly performance reports and suggested operational improvements.
• Explored new sales opportunities and ensured product quality.
• Controlled wastage and stock levels to meet demand efficiently.
• Managed staff schedules to maintain optimal coverage.
• Led and developed the team, motivating them toward performance goals and career growth.
مجال الشركة:
إنتاج الأغذية والمشروبات

Restaurant Manager

يناير 2017 - يناير 2020

The Coffee Club,

دبي، الإمارات العربية المتحدة

يناير 2017 - يناير 2020

• Managed F&B operations within budget and highest standards
• Maintained excellent internal and external customer service levels
• Designed and continuously improved menus
• Led team recruitment, training, and appraisal
• Established targets, KPIs, schedules, policies, and procedures
• Ensured compliance with health, safety, and municipality regulations
• Reported on sales results and productivity
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Corporate Executive and Store Manager

يناير 2014 - يناير 2017

GODIVA,

دبي، الإمارات العربية المتحدة

يناير 2014 - يناير 2017

• Expanded market and created new sales opportunities
• Managed VIP client relationships and maximized sales
• Achieved shop sales targets by managing a team and focusing on P&L analysis
• Prepared orders and dealt with suppliers
• Ensured customer service and experience follow-up
• Facilitated annual inventory process
• Oversaw daily operations at a leading luxury chocolate boutique
• Managing a team of sales associates to ensure exceptional customer service and adherence to brand standards.
• Contributed to sales growth through effective team leadership, inventory control, and implementation of visual
merchandising strategies.
• Collaborated with senior management to optimize store performance and enhance the customer experience.
مجال الشركة:
المطاعم وخدمات الطعام

Assistant Branch Manager (Retail)

يناير 2009 - يناير 2014

Patchi

دبي، الإمارات العربية المتحدة

يناير 2009 - يناير 2014

• Oversaw daily operations at a leading luxury chocolate boutique
• Managing a team of sales associates to ensure exceptional customer service and adherence to brand standards.
• Contributed to sales growth through effective team leadership, inventory control, and implementation of visual
merchandising strategies.
• Collaborated with senior management to optimize store performance and enhance the customer experience.
مجال الشركة:
البيع بالتجزئة وبالجملة

التعليم

L’ACADÉMIE DU CAFÉ

يناير 2022

يناير 2022

دبلوم، SCA / Coffee excellence

سويسرا

Beirut Arab University

يناير 2000

يناير 2000

بكالوريوس، Hospitality

لبنان

Hospitality management from Beirut Arab University

يوليو 1997

يوليو 1997

دبلوم، Hospital Management

لبنان

Skills

Time management skills
Expert
Time management skills
Expert
Team Building
Expert
Team Building
Expert
Team Management
Expert
Team Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
Enthusiasm and self motivation with Creative Skills
Expert
Enthusiasm and self motivation with Creative Skills
Expert
Proficient of Microsoft Office software
Expert
Proficient of Microsoft Office software
Expert
Capability to maximize business and sales goals.
Expert
Capability to maximize business and sales goals.
Expert
proven leadership in managing and developing teams
Expert
proven leadership in managing and developing teams
Expert
Ability to maintain high performance under pressure
Expert
Ability to maintain high performance under pressure
Expert
Leadership team in an integrated manner
Expert
Leadership team in an integrated manner
Expert
Excellent interpersonal and communication skills
Expert
Excellent interpersonal and communication skills
Expert
qualification in both management and financial accounting
Expert
qualification in both management and financial accounting
Expert
High talent sales skills and long mile responsibilities
Expert
High talent sales skills and long mile responsibilities
Expert
Highly experienced in customer service and how to satisfy all customers
Expert
Highly experienced in customer service and how to satisfy all customers
Expert
Highly experienced in retail sales same like Patchi
Expert
Highly experienced in retail sales same like Patchi
Expert
Flexibility and responsiveness to long and continuous work needs
Expert
Flexibility and responsiveness to long and continuous work needs
Expert
Ability to achieve the difficult demands
Expert
Ability to achieve the difficult demands
Expert
Optimistic and seek solutions to any work problem related
Expert
Optimistic and seek solutions to any work problem related
Expert
Time management skills
Expert
Time management skills
Expert
Team Building
Expert
Team Building
Expert
Team Management
Expert
Team Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communication Skills
Expert
Communication Skills
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

التدريب
customer services
Patchi UAE head office
May 2013
Sales management
Dubai / Media City
May 2015

الهوايات

  • Movies and Cinema
  • Chess game